Customer Service Specialist
2 months ago
Customer Service Specialist - Estate Settlement Services
**Do Work That Matters.**
CommBank's Estate Settlement Services (ESS) are responsible for responding to inbound enquiries relating to Bereavement & Deceased Estate matters for our customers. We are a passionate team, dedicated to ensuring our customers get the service and care they need.
The ESS teams are responsible for the End-to-End case management for a Deceased Estate which include Transactional based accounts, unsecured lending products and business products. Our role is to ensure the seamless processing of deceased estates cases, in line with the bank's vision and values.
**See yourself in our team.**
Our Estate Support Specialists are a critical support function for our customers who are going through a difficult situation involving the loss of a loved one. Our team members provide customers peace of mind and provide solutions to complex situations where a high level of empathy and strong service is at its core.
The team deals with a multitude of challenging cases, where we utilise empathy, judgement, and critical thinking to process our customers' requests and provide banking solutions in their time of need. This includes using sound decision making to validate, verify and analyse information to ensure a caring, transparent, and frictionless experience for the loved ones of our customers who have passed away as we help them finalise their estate matters.
**Core responsibilities include**:
- Provide a high level of empathy and emotional intelligence during interactions.
- Support internal colleagues and external customers with solutions to a wide range of complex banking enquiries and complaints.
- High problem-solving skills to provide the right solutions at the right time.
- Triage and escalate enquires for immediate action based on customer need and business requirements.
- Develop and maintain strong professional relationships with cross business unit colleagues that support the achievement of broader team goals and objectives.
**About you.**
You will have demonstrated experience working with vulnerable individuals, with experience in helping customers navigate difficult situations while displaying high levels of empathy and emotional intelligence during these key interactions. You will also possess sound judgement skills and able to make occasionally bespoke decisions that best suit the situation.
- Strong analytical problem solving capability
- High level of empathy, equipping you with the ability to successfully handle challenging conversations and deliver solutions
You will be provided with in-office detailed and focussed training during the first few weeks of the role. Once competent, which may take several months, this role will be hybrid working.
**From here, the opportunities are endless.**
At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.
We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 19/04/2024
Job ID REQ209519
-
Customer Service Specialist
4 weeks ago
Melbourne, Australia Commonwealth Bank of Australia Full timeCustomer Service Specialist Please note, the start date for this role is **8th of July** where you will complete four weeks of mandatory training in our Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the...
-
Customer Service Specialist
3 weeks ago
Melbourne, Australia Commonwealth Bank of Australia Full timeCustomer Service Specialist Please note, the start date for this role is **13th of May, 2024** where you will complete four weeks of mandatory training in our Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as...
-
Customer Service Specialist
1 week ago
Melbourne, Australia Commonwealth Bank of Australia Full timeCustomer Service Specialist **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement and Support Processing Teams. This involves being the concierge between Branch and informant...
-
Customer Service Specialist
2 months ago
Melbourne, Australia Commonwealth Bank of Australia Full timeCustomer Service Specialist Please note, the start date for this role is **13th of May, 2024** where you will complete four weeks of mandatory training in our Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as...
-
Customer Service Specialist
3 days ago
Melbourne, Australia Commonwealth Bank of Australia Full timeCustomer Service Specialist Please note, the start date for this role is **8th of July** where you will complete four weeks of mandatory training in our Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the...
-
Customer Service Specialist
1 month ago
Melbourne, Australia Veritas Recruitment Full timeFull time Permanent Role - Join a Global Manufacturer and Distributor - Annual Performance Bonus Full-time Customer Service Specialist required for Global manufacturer and distributor. An exciting opportunity for an experienced Customer Service Specialist to join this multi-national manufacturer and distributor based in Clayton is available. This full-time...
-
Customer Service Specialist
4 days ago
Melbourne, Australia Veritas Recruitment Full timeFull time Permanent Role - Join a Global Manufacturer and Distributor - Annual Performance Bonus Full-time Customer Service Specialist required for Global manufacturer and distributor. An exciting opportunity for an experienced Customer Service Specialist to join this multi-national manufacturer and distributor based in Clayton is available. This full-time...
-
Customer Service Specialist
2 days ago
Melbourne, Australia AA Appointments Full time**CUSTOMER SERVICE SPECIALIST - JAPANESE SPEAKER** **LOCATION: Melbourne VIC** **SALARY PACKAGE: Up to $54K + Super + $$$ Incentives** **ABOUT YOUR NEW EMPLOYER** - Our client is a global organisation with a reputation for providing exceptional service and rewarding their staff - With an increase in business, they are looking for passionate and...
-
Customer Service Specialist
2 weeks ago
Melbourne, Australia Commonwealth Bank Full time**See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement and Support Processing Teams. This involves being the concierge between Branch and informant during a new deceased...
-
Customer Service Specialist
2 weeks ago
Melbourne, Australia Commonwealth Bank Full time**See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement and Support Processing Teams. This involves being the concierge between Branch and informant during a new deceased...
-
Customer Service Specialist
2 months ago
Melbourne, Australia Commonwealth Bank Full timePlease note, the start date for this role is _**_13th of May, 2024 _**_where you will complete four weeks of mandatory training in our Collins Street office. _ **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between...
-
Customer Service Specialist
3 weeks ago
Melbourne, Australia SMAART Recruitment Full timeOffers Flexibility, Purpose and Rewarding position, with progression opportunity - Hybrid (2 days in office) - Location: Melbourne CBD - ASAP Start | Monday - Friday | $62,000 + super | Full Time Permanent **Live your values in this purpose-driven role making a difference for people with a disability.** Our client continues to grow as it supports...
-
Customer Service Specialist
23 hours ago
Melbourne, Australia APM Full timeAbout the Role At MyIntegra, Customer Service Specialists are primarily responsible for responding to customer enquires via phone, email, web chat and SMS in a professional, friendly and timely manner. The Customer Service Specialist demonstrates empathy and care, understanding the needs of the customer and is willing to go above and beyond to provide...
-
Customer Service Specialist Specialist
1 month ago
Melbourne, Australia Commonwealth Bank of Australia Full timeCustomer Service Specialist Specialist - Estate Settlement Services - Note we have 6 full-time roles available. - Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week full-time in Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and...
-
Customer Service Specialist Specialist
2 weeks ago
Melbourne, Australia Commonwealth Bank of Australia Full timeCustomer Service Specialist Specialist - Estate Settlement Services - Note we have 6 full-time roles available. - Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week full-time in Collins Street office. **See yourself in our team** Contact Services, Estate Settlement and...
-
Customer Service Specialist
3 weeks ago
Melbourne Eastern Suburbs, Australia HAYS Full timePermanent / $70k - 85k + Super / East Melbourn / Customer Service Specialist in Telecommunications **Your new company** Hays is proud to partner with a market leader in the telecommunications sector. Located in Melbourne’s Eastern suburbs, this rewound company is seeking a customer service specialist to join their team. We are seeking a highly motivated...
-
Customer Service Specialist
1 week ago
Melbourne, Australia Brook Recruitment Full time**Central CBD location**: - Fantastic **supportive team culture**: - Career **development, growth and training**: - **Snack bar **and daily **lunch bar **provided **About the company** A vibrant, exciting **Financial Services Firm **have an opportunity for a Customer Service Specialist to join its growing team. This industry leader has been in business...
-
Customer Service Specialist
3 weeks ago
Melbourne, Australia Brook Recruitment Pty Full time**Temp role** with the opportunity to become permanent - **Central CBD location**: - Fantastic **supportive team culture**: - Career **development, growth and training**: - **Snack bar** and daily **lunch bar **provided **About the company** A vibrant, exciting **Financial Services Firm** have a **TEMP** opportunity for a Customer Service Specialist to...
-
Customer Service Specialist
4 days ago
Melbourne, Australia Adecco Full timeScoresby location - Permanent position with on site parking - 12% superannuation As past for the Customer Service team, your main role is to service the supply and install contracted customers. The role services builders and communicates directly with their construction teams working in the field, collaborates with the sales team, internal construction team...
-
Customer Service Specialist
19 hours ago
Melbourne Airport, Australia DSV Full timeJob Req Number: 73995 Time Type: Part Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Solutions is seeking to hire a skilled and passionate Customer Service Specialist at Tullamarine Site in...