Melbourne - Claims Consultant

3 weeks ago


Melbourne, Australia Mayday Recruitment Full time

Salary - $75,000 - $85,000 package + 15% bonus
- Permanent - Full time
- Lovely Melbourne Offices

MAYDAY Recruitment is excited to be recruiting an experienced and talented
**Claims Consultant** to join a leading provider of insurance solutions. This is a fantastic opportunity for someone who has a knack for adapting to challenging situations, has passion for customer service, and a strong background in claims management.

As a
**Claims Consultant**, you will play a key role in handling claims effectively with the goal of earning trust and confidence in the markets that the company serves.

**What’s in it for you?**
- Full time position
- Permanent role
- $75,000 - $80,000 package + 15% bonus based on the financial performance of the business
- Lovely offices in Melbourne CBD
- Join a reputable insurance company that values its employees and offers a supportive work environment.
- Opportunities for career growth and professional development within the organization
- Work from home flexibilities after probation period
- Health and wellbeing programs

***

**This role will include, but not limited to**:

- Manage a portfolio of 300-350 motor claims, ensuring efficient and accurate processing
- Conduct thorough investigations and assessments of claims, determining coverage and liability
- Collaborate with internal departments to ensure a smooth claims process
- Provide exceptional customer service and maintain positive relationships with policyholders and stakeholders
- Participate in negotiations with policyholders and relevant parties to reach fair settlements
- Maintain accurate documentation and adhere to company policies and guidelines
- Stay updated with insurance laws, regulations, and industry best practices.
- At least 2-3 years of claims experience, with a focus on motor claims
- Strong knowledge of insurance policies and procedures
- Excellent communication and negotiation skills
- Ability to work effectively in a fast-paced and dynamic environment


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