Ndis Service Delivery Manager
2 weeks ago
As a NDIS Service Delivery Manager - SIL, you will be,
- Responsible for achieving and optimising operation performance and timely delivery of quality and safe client services for our SIL houses across NSW.
- Implementing operational plans to improve efficiency and performance including planning, delivery, and evaluation of work processes.
- Ensure compliance with NDIS standards and implement quality assurance processes that enhance service delivery.
- Identifying areas of improvement and imbed change initiatives.
- Develop human resource capability and ensure safe delivery of NDIS client services through implementation of care models and frameworks.
- Manage and lead a team of house team leaders.
- Ensure an optimal intake and on-boarding process for all prospective, new and existing customers.
- Ensure optimal support of our customers through outcome reporting and plan review.
- Collect and evaluate data that contributes to decisions regarding service delivery, growth and innovation.
- Monitor the quality of customer record keeping including notes and uploads on company software.
- Develop and implement strategies to acquire customer satisfaction and feedback information. Analyse customer feedback and make plans and recommendations for action in collaboration with Service Delivery.
- Implement and champion our Quality Management System. Ensure our policies and practices reflect contemporary, evidence-based service approaches that meet legislative and regulatory requirements, particularly the National Disability Insurance Scheme, contributing to their development and review as requested.
- Develop and implement key stakeholder engagement strategies pertaining to intake and scheduling including internal Service Delivery, Finance and People & Culture.
**About You**
As NDIS Service Delivery Manager:
- Significant and proven experience with a record of achievement in managing the delivery of NDIS Services.
- Comprehensive knowledge and understanding of NDIS, disability sector, current reforms, relevant legislation, funding and policy protocols, standards, and processes.
- Experience in managing diverse teams and demonstrated leadership skills in managing an operational team in disability sector to deliver service excellence.
- Highly developed negotiation, problem solving and analytical skills, including strong interpersonal, verbal, and written communications skills and experience working collaboratively with internal and external stakeholders.
- Experience at operational management level with full financial responsibility and operational reporting.
- Demonstrated effective people leadership including the management of workplace culture, performance, complaint and concerns.
- Proven capacity to operate both strategically and operationally with expertise in customer service execution.
- Demonstrated experience in budget management and knowledge of financial principles.
- You have a tertiary qualification in related field/disability or significant skills, knowledge, and experience.
Pay: $100,000.00 - $110,000.00 per year
**Benefits**:
- Professional development assistance
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (preferred)
Work Location: Hybrid remote in Campbelltown, NSW 2560
Application Deadline: 20/12/2024
Expected Start Date: 03/12/2024
-
House Coordinator Ndis
6 months ago
Campbelltown, Australia Engage Abilities Full timeEngage Abilities is a Registered Service Provider of the NDIS and provides services to the NSW Department of Communities & Justice through their Casework Support Scheme. Our team of highly experienced staff aims to provide our participants with quality services that reflect their needs and promote their dignity, wellbeing, abilities and independence. Are you...
-
Team Leader
6 months ago
Campbelltown, Australia My Supports Full timeMy Supports is a National Disability Insurance Scheme (NDIS) registered disability service provider founded and led by people with a disability. My Supports provides services to almost 2,000 clients across Australia. The My Supports Team Leader will provide regular My Supports disability services (such as core supports and capacity building). My Supports...
-
Ndis Support Worker
6 months ago
Campbelltown, Australia One Door Mental Health Full time**We are looking for exceptional NDIS Support Workers to join our team at Campbelltown on a permanent part-time basis (22.8 hours per week).** **About One Door** - One Door Mental Health is a leading, for purpose, service provider for those living with mental illness, their families and carers.- Our **community** creates a safe place that connects people,...
-
Career and Service Manager
4 weeks ago
Campbelltown, Australia Wellways Australia Limited Full timeAbout the Opportunity:Wellways Australia Limited is seeking an experienced Service Manager to lead the NSW Carer Gateway team and further develop the organisation's reputation and service offer in the area. As a member of the senior management team, you will be responsible for delivering high-quality services to people, leveraging strategic partnerships, and...
-
High-Quality Carer Services Manager
2 weeks ago
Campbelltown, Australia Wellways Australia Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Manager to lead our Carer Gateway team in NSW. As a key member of our leadership team, you will be responsible for developing and implementing strategies to enhance the quality and accessibility of our services.Job SummaryThe successful candidate will have a proven track record of...
-
Disabilities Services Officer
3 months ago
Campbelltown, Australia South West Care Services Pty Ltd Full timeDisabilities Services Officer Full-time South West Care Services PTY LTD Campbelltown NSW Salary range: $70,000-$80,000 plus superannuation] About the Role: South West Care Services Pty Ltd is a registered NDIS Service Provider. We specialise in providing in-home Care and Community Access to our Aged and disability participants throughout Central Sydney...
-
Sydney NSW Carer Services Management Opportunity
2 weeks ago
Campbelltown, Australia Wellways Australia Limited Full timeWe are seeking a skilled Service Manager to join our team in Sydney NSW, responsible for growing Wellways' CGS profile and influence by delivering high-quality services to people and leveraging key strategic partnerships into sustainable growth opportunities.Company OverviewWellways Australia Limited is a leading provider of carer services across Queensland,...
-
Carer Gateway Service Manager
3 weeks ago
Campbelltown, Australia Wellways Australia Limited Full timeWellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from...
-
Care Services Coordinator
2 weeks ago
Campbelltown, Australia Right at Home Macarthur Penrith Full timeAt Right at Home Macarthur Penrith, we provide a range of care services to support individuals in living independently at home. Our unique and internationally recognised approach to delivering care is well-received by our clients, and we take pride in our genuine sense of caring and passion for delivering exceptional services.We are looking for an...
-
Customer Service/administration Officer
3 weeks ago
Campbelltown, Australia DeeperCare Full time**Key Responsibilities**: - Assist with NDIS-related documentation and processes, including service agreements and client plans. - Maintain accurate and up-to-date databases, ensuring all client information is handled confidentially. - Coordinate with support workers, clients, and their families to ensure timely service delivery. - Manage office supplies,...
-
Supported Independent Living Manager
6 months ago
Campbelltown, Australia Engage Abilities Full timeEngage Abilities is a Registered Service Provider of the NDIS and provides services to the NSW Department of Communities & Justice through their Casework Support Scheme. Our team of highly experienced staff aims to provide our participants with quality services that reflect their needs and promote their dignity, wellbeing, abilities and independence. Are you...
-
Carer Gateway Service Manager NSW
4 weeks ago
Campbelltown, Australia Wellways Australia Limited Full timeWellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from...
-
Care Manager
1 month ago
Campbelltown, Australia Bupa Full time**About the Care Home** Bupa Campbelltown is a delightful care home located in a quiet residential suburb near the Adelaide foothills. It is close to the local community with neighbouring church, schools, shops, hospital and transport links nearby. It consists of 56 beds, with a variety of care units. Our primary goal is placing our focus on the health,...
-
General Manager Campbelltown
6 months ago
Campbelltown, Australia Bupa Full time**About the Role** As a General Manager you will embrace and share our values of being Brave, Caring and Responsible. As a passionate, empathetic, and nurturing leader; you will lead our care home and the team to achieve its care, safety, financial, operational, customer and people objectives. You will be provided with a strong support structure, including...
-
Customer Service and Delivery Associate
6 months ago
Campbelltown, Australia AUTO ZONE CAMPBELLTOWN Full time**Location: Campbelltown, NSW 2560** **Responsibilities**: - Merchandising and marketing for and to trade clients - Performing data entry and banking tasks - Answering phones and addressing customer inquiries - Providing excellent customer service in-store - Efficiently picking up and delivering automotive parts **Requirements**: - Must possess a valid...
-
Care Manager
6 months ago
Campbelltown, Australia Dental Corporation Full timeAbout the Home Bupa Campbelltown is a delightful care home located in a quiet residential suburb near the Adelaide foothills. It is close to the local community with neighbouring church, schools, shops, hospital and transport links nearby. It consists of 56 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle...
-
Carer Support Services Coordinator
2 weeks ago
Campbelltown, Australia Wellways Australia Limited Full timeAbout the OpportunityWe are seeking a compassionate and dedicated individual to join our team as a Home Care Worker. This is a unique chance to make a positive impact on the lives of others and be part of a dynamic organization that values inclusivity and social responsibility.Job SummaryThe Home Care Worker will provide carer support services, delivering...
-
Quality and Education Manager- Campbelltown
6 months ago
Campbelltown, Australia Bupa Full timeAbout The Role As our Quality Education Manager, you will lead the home in relation to quality care and services, ensuring quality governance, compliance and the competency of team members is delivered to achieve the requirements of the Aged Care Quality Standards. You will assist in identifying improvement opportunities as well as hands on support in...
-
Support Worker
2 weeks ago
Campbelltown, Australia Wellways Australia Limited Full timeAbout UsWellways Australia Limited connects people, strengthens families and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing.A leading for-purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community...
-
Behaviour Support Practitioners
4 weeks ago
Campbelltown, Australia Macarthur Disability Services Full timeMacarthur Disability Services (MDS) has been providing support to people with a disability, the frail aged and their carers for over 40 years. We actively promote the rights and aspirations of people with a disability to enrich lives and roles in the community through the provision of choice, opportunity and innovative service design. We take great pride in...