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Customer Service/administration Officer

1 month ago

Campbelltown, Australia DeeperCare Full time

**Key Responsibilities**:

- Assist with NDIS-related documentation and processes, including service agreements and client plans.
- Maintain accurate and up-to-date databases, ensuring all client information is handled confidentially.
- Coordinate with support workers, clients, and their families to ensure timely service delivery.
- Manage office supplies, prepare reports, and handle invoicing and billing processes.
- Assist with onboarding new clients and support staff.
- Other administrative duties as required to support the efficient running of the office.
- Understanding and respect for cultural diversity and differing abilities
- Assertive and patient communicator
- Committed to learning and implementing new skills
- Capable of working alone and as a valued team member
- Committed to advancing the lives of people with disabilities

**Skills & Experience**:

- Previous experience in an administration role,
- Excellent organisational and time management skills.
- Strong written and verbal communication skills.
- Ability to handle confidential information with discretion.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with finance software (preferred but not essential as training will be provided).
- A proactive and team-oriented attitude.
- Be able to work independently.

**Requirements**:

- Working with Children’s Check
- Valid NSW driver's licence
- NDIS Workers Check or are willing to acquire one
- First Aid Certificate
- Police Check

**Why Join DeeperCare?**

Make a meaningful difference in the lives of individuals with disabilities.

Be part of a supportive and inclusive team.

Opportunities for career growth and development.

**How to Apply**:
If you are passionate about helping others and have the skills and experience, we would love to hear from you

Pay: $33.41 - $34.46 per hour

Expected hours: 38 per week

**Benefits**:

- Company car
- Salary packaging

Schedule:

- Monday to Friday

Application Question(s):

- Do you have a valid NSW drivers licence?

**Experience**:

- Microsoft Office: 1 year (required)
- Administration: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person