Concierge / Front Office Manager

2 weeks ago

Melbourne, Australia Pinpoint Property Recruitment Full time

Leading, privately owned business in a growing sector
- Work alongside and mentored by a highly experienced, innovative Village Manager
- Team oriented environment where everyone helps each other

**The Organisation**

You will work with a leading independent living and retirement village in the Northern Suburbs. It is a family-owned business dedicated to providing the best service and experience for its clients and guests rather than being driven by the bottom line and bureaucracy Offering serviced apartments, Independent Living Units, Villas, Apartments and respite care, they think outside the box and can offer a different approach to larger corporate providers. With exceptional community spaces and sophisticated first-class facilities, including catered restaurant, bar, private cinema, gym and bowling green, they operate with dedication, respect, professionalism, and elegance.

**Your Responsibilities**:
As Assistant Village Manager, you will join the management team by providing exceptional customer service and enhancing the day-to-day operations and overall client experience. Your duties will include:

- Support the Village Manager and Accounting department by performing clerical tasks such as processing invoices and following up with external vendors
- Client and Resident liaising including with their families regarding future requirements, exit procedures and referral to appropriate parties, as well as onboarding of new residents
- Assisting in event and open day set-up and management.
- Meetings with Maintenance and Gardening staff regarding repairs, maintenance/gardening requests and general preventative and remedial maintenance matters and acting upon them
- Managing a team of internal and external contractors for any maintenance repairs, groundskeeping issues and essential safety maintenance
- Weekly checks of the general condition of the Village and quality of work undertaken by grounds staff

**About You**
- A strong can-do attitude with a desire for continuous improvement and willingness to join a collaborative team environment
- Passionate about hospitality and providing exceptional customer service and conflict management with a 5-star customer service attitude
- A background in corporate hospitality, hotels, concierge, facilities management highly desirable
- Strong office administration skills including Microsoft Office Package, and experience with MYOB or Xero highly regarded.

**On offer**:
***
- This exciting career opening offers an excellent career opening to work for a market-leading and innovative business who is truly compassionate and caring towards its residents and clientele. _
- Opportunity to work closely with an extremely skilled, passionate and friendly mentor who will pass on her knowledge and expertise
- Take on new duties and responsibilities and step up your career with a succession plan in place
- Join a team where everyone knows each other and is like family There is a great family culture around the business as a whole.
- Attractive package and pay for any out-of-hours work (such as weekend open days).
- A permanent role in a rapidly expanding industry at an easily accessible site in the Northern Suburbs

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