Front Office All Rounder
1 month ago
Located in the heart of Melbourne's CBD, steps from the arts and entertainment district, DoubleTree by Hilton Hotel Melbourne - Flinders Street is an ideal base for travelers. At DoubleTree our essence is "Simply Welcoming" and your position as a Front Office All Rounder will ensure that all of our guests receive a warm DoubleTree experience
What will I be doing?
As a Front Office All Rounder, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between our guests and the hotel. You will be instrumental in ensuring our guests enjoy their stay and will be responsible for:
Ensuring a reliable and friendly experience for all Guests.Completing check ins/outs as well as managing guest requests and complaints
Proactively find ways to delight and excite our guests to ensure their stay is memorable
Assist with concierge related duties such as knowledge of surroundings, booking taxis, courier services, tours & restaurants
Maintain current knowledge of daily VIP movements, hotel products, services, pricing and special promotional offers
Maximise sales revenues through up-selling and marketing programs
Perform general incoming communication duties, including taking enquiries via telephone and electronic registration systems
Assist with luggage and delivering guest amenities to rooms
What are we looking for?Have a friendly, bubbly and positive demeanor
Have excellent personal presentation and communication skills
Radiate a passion for delivering exceptional levels of customer service
Ability to work a flexible, rotating roster, including weekends, public holidays, and overnights
Adapt to learning new computer systems with ease
Ability to work on your own and as part of a team
What will it be like to work for Hilton?
At Hilton, we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past three years, we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute. In 2023, Hilton ranked #2 across all industries and #1 worldwide You can also look forward to receiving:
Competitive wages with higher penalty rates than industry averageUniform laundered by the hotel
Team Meals provided on each shift
Worldwide travel discounts at unbelievable rates for you and your friends and family
25% off Food & Beverage in the hotel
Leadership training programs created in conjunction with Harvard Business School, to help further your career development
Employee Assistant Program & Mental Health Program
Source: Hospitality Online
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Front Office All Rounder
1 month ago
Melbourne, Victoria, Australia Hilton Full timePlease note - We can only application from candidates with Full Australian Working Rights Located in the heart of Melbourne's CBD, steps from the arts and entertainment district, DoubleTree by Hilton Hotel Melbourne - Flinders Street is an ideal base for travelers. At DoubleTree our essence is "Simply Welcoming" and your position as a Front Office All...
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Front Office All Rounder
1 week ago
Melbourne, Victoria, Australia Hilton Full timePlease note - We can only application from candidates with Full Australian Working Rights Located in the heart of Melbourne's CBD, steps from the arts and entertainment district, DoubleTree by Hilton Hotel Melbourne - Flinders Street is an ideal base for travelers. At DoubleTree our essence is "Simply Welcoming" and your position as a Front Office All...
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