Customer Service Manager

2 weeks ago

Melbourne, Australia UniLodge Full time

**Permanent full-time position**:

- **Based at UniLodge - University of Melbourne Portfolio**:

- **Real career and development opportunities for a capable people leader**

UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 37,000+ managed beds; and a team of over 1500 employed staff across our business.

We are ambitious, progressive, and passionate about our mission. Across our workforce we have built an enviable culture of
**_trust_**:

- , _
**_engagement_**:

- , _
**_collaboration_**, and
**_fun_**. Our residents come from diverse backgrounds, and we want our teams to reflect this.

At UniLodge, we believe that coming to work should be fun. We go the extra mile to invest in you and make your career as rewarding as possible. We offer a range of employee benefits covering multifaceted learning and development programs, career progression, rewards & recognition, mental health & wellbeing programs, Employee Assistance Program (EAP), and the list goes on.

**About your new role**:
As Customer Service Manager you will coach and develop a team of Customer Service Coordinators in delivering an exceptional resident experience that focuses on fostering a safe, secure and healthy living environment.

Day-to-day you will oversee the front desk operations and the delivery of all areas of customer focused operations at the property. You will manage, record and promptly resolve issues or emergencies that arise while on duty, and act as a “Mentor” and point of contact for assistance, information and welfare for residents.

**About You**

You will be more than just a friendly presence, you are a crucial link in creating a supportive culture and inspiring community within the property. Whilst providing an exceptional customer experience is your forte, you will have a natural ability to resolve issues and possess experience in providing hands-on operational security and incident management in a residential setting. Previous leadership experience within a student accommodation or hotel environment will be beneficial.

**Role requirements include**:

- Unrestricted work rights in Australia and New Zealand
- National Police Check (completed within last 3 months)
- Working with Children’s Check
- State Real Estate Qualification (desirable but not essential)
- First Aid & CPR (or willing to obtain)

**How to Apply

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