Aps 4 Rover Level 1 Support Officer, Vehicle Safety

3 weeks ago

Canberra, Australia Australian Department of Infrastructure and Regional Development Full time

**Title**:

- APS 4 ROVER Level 1 Support Officer, Vehicle Safety Operations**Classification(s)**:

- APS Level 4**Employment Type**:

- Ongoing, non-ongoing Full Time/Part time**Salary**:

- $71,600 - $77,807 per annum plus 15.4% superannuation**Business Division**:

- Road and Vehicle Safety**Branch / Section**:

- Vehicle Safety Operations**Location**:

- Canberra**Security Clearance**:

- Baseline Vetting**Job Reference No**:

- 43540**Contact Officer**:
**Closing Date**:

- 11.59pm AEST, Sunday 20 August 2023**Our Department Values**

Our values set the direction for what it means to work in our department. They inform the standard and expectations of behaviours, skills and capabilities and the attributes we currently have, will continually work to achieve and develop, and that we use to acknowledge and attract, retain and recruit into our department.

**A little bit about us**

The Vehicle Safety Operations Branch is Australia’s national vehicle standards regulator. We work to enhance vehicle safety, emissions control and anti-theft protection to ensure the Australian vehicle fleet is safe and efficient. From 1 July 2021 the Road Vehicle Standards Act 2018 (RVSA) has been in force. This legislation sets vehicle standards for all new vehicles entering the Australian market and regulates the supply to the market of used vehicles.

**The opportunity we have available**

The Applications Assessment and Approvals section is seeking to fill a position that provides an exciting opportunity to support businesses and individuals providing road vehicles to the Australian market, by assisting Road Vehicle Regulator (ROVER) users with their queries relating to:

- importing road vehicles into Australia
- creating a user account in ROVER (including updating a ROVER profile)

A merit pool may be established for a period of 12 months from the date of this advertisement as a result of the selection process.

**What will you do?**

ROVER Level 1 Support officer
Our ROVER Support team members respond to client enquiries via our service delivery channels effectively and efficiently. They are client-focused and willing to understand and meet the high demands of road vehicle industry and the public.

The tasks of the ROVER Support team members in their day-to-day work include:

- contributing to achieving a positive and innovative organisational culture.

**What else can we offer?**
- Capability development opportunities focused on your individual career goals
- Flexible working arrangements where appropriate, including part time hours and home based work

**Who are we looking for?**
- a commitment to integrity and accountability
- be able to respond to clients with accuracy, professionalism and in a timely manner
- have excellent oral and written communication skills
- good analysis skills and attention to detail
- be able to process client documentation in accordance with relevant policies, legislation and guidelines
- ability to generate high-quality recommendations to support decision making
- the capacity to manage activities and/or multiple tasks, to meet deadlines
- be able to achieve key performance indicators and work collaboratively in a team environment to achieve team goals
- provide a high level of accuracy and attention to detail in your work

The below skills will be highly regarded:

- demonstrated understanding of government administrative law frameworks and decision making processes
- experience in a call center or similar service delivery working environment
- formal qualifications and/or experience in compliance, regulation, manufacturing, engineering and /or an aligned discipline

**Eligibility requirements**

**How to apply**

Applications for this opportunity close at time
**11:59 pm AEST, Sunday 20 August 2023**

**no more than two pages** outlining your background, capabilities and experiences, and how these align with the advertised role. You should also provide a CV,
**no more than two pages**. The capabilities and behaviours required to be successful for this role are identified in the ‘Who are we looking for’ section.

**Applications via Indeed will not be accepted.

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