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Sales and Service Consultant

4 weeks ago

Melbourne City Centre, Australia IPA Personnel Services Full time

Are you looking to start a career?

We are seeking a highly motivated and talented Sales and Service Consultants to join our client on a permanent basis. **This full-time position is ideal for Aboriginal and Torres Strait Islander applicants looking to start a career** with one of Australia and New Zealand's largest insurance companies based in Melbourne CBD.

**_Suitably experienced Indigenous Australians are strongly encouraged to apply._**

As a Sales and Service Consultant, you will be responsible for delivering exceptional customer service and promoting our client's personal insurance products to our valued customers.

**Key Responsibilities**:
Respond to inbound customer telephone calls and on some occasions, initiate customer calls.
- Customer service
- Provide customers with correct information
- Take steps to retain customers
- Resolve customer inquiries quickly, efficiently and to a high standard
- Up-sell options by promoting benefits to the customer based on their needs
- Sell the benefits of products and try to make a sale during interaction with customer
- Cross sell insurance products
- Maintain policies and change details as needed
- Maintain accuracy of customer data
- Process payments from customers
- Handle customer concerns and objections
- Adhere to compliance guidelines when conducting business with customers
- Follow best practice procedures
- Participate in weekly and monthly coaching.

**Technical Skills required**:

- Ability to work with multiple systems and pick up new tech quickly

**What we need from you**:

- Year 10 or equivalent
- Excellent customer service handling customers concerns/ objections
- Ability to work without direct supervision
- A proactive approach to work showing initiative and a positive attitude
- Communicate well at all levels, both internally and externally
- Team player, supporting and assisting colleagues whenever possible
- Demonstrate resilience in a forever changing and complex environment
- Excellent organisational and time management skills
- Passionate about your own learning and development
- You will be based in Melbourne

**Benefits**
- Permanent role
- Full time hours
- Following successful completion of all training and probation, hybrid working arrangements will be offered
- An inclusive and diverse workplace culture centred on health, wellbeing and fun

**Must be able to start: Monday 28th of August 2023**

If you are passionate about customer service, have a strong sales focus, and are looking for a challenging and rewarding career opportunity, please

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