Wellbeing & Counselling Team Manager - Ed Support

**The opportunity** Provide an outstanding experience by taking inbound calls from AMP Bank customers, financial advisers and employers and adding value to each interaction by understanding their needs and delivering the best service. You will be given comprehensive initial training to get you off to a strong start, so it doesn’t matter if you have no...

**The opportunity** Provide an outstanding experience by taking inbound calls from AMP Bank customers, financial advisers and employers and adding value to each interaction by understanding their needs and delivering the best service. You will be given comprehensive initial training to get you off to a strong start, so it doesn’t matter if you have no...

**The opportunity** The North Service Centre Team Manager’s primary responsibility is delivery of the North Contact Centre service offer. The Manager is responsible for ensuring the team delivers easy, effortless experiences and meets its quality and productivity targets by providing leadership and implementing change to drive an effective and efficient...

**The opportunity** The NSC Quality Coach is responsible for providing technical skills coaching to consultants to uplift the quality experience for advisers and clients on the North Platform **How you will make an impact**: - Listen to calls and provide feedback and coaching in a timely manner to enhance service the competency of consultants - Understand...

**The opportunity** As an Associate Business Development Manager you will take ownership and accountability for the success of your individual sales budget through the development of sales & marketing plans, the management of your sales call cycle and growing the business through superior service. AMP Bank operates predominantly a business-to-business sales...

**The opportunity** **How you will make an impact** - Gain an in-depth understanding of the product and its administration - Conduct online training & coaching with internal stakeholders & practice staff - Handle complex queries and process exceptions - Assist with testing website and administration systems when and if required - Assist with documenting...

**The opportunity** This role is accountable for case managing a claims case and support North Contact Centre and key stakeholders throughout the claims process. **How you will make an impact** - Managing a claim case from follow up to determination. With this you will need to make regular contact with beneficiaries, assist with paperwork required and...

Competitive base plus 12% super - High Performing team The Opportunity The product manager for Multi-asset & Goals Strategies will support the Senior Product Owner and be responsible for contributing to product development and management for Multi-asset & Goals funds. The role will be required to co-ordinate and contribute to various cross functional teams...

**The opportunity** The Quality Coach is responsible for training and ongoing coaching support to complaints resolution specialists, to effectively resolve complaints received within regulatory timeframes. **How you will make an impact** - Review complaint responses and provide feedback and coaching in a timely manner to enhance service the competency of...

**The opportunity** The next induction role starts on Wednesday, 8 November 2023. These roles are Melbourne based and we can offer hybrid working arrangements. You will need to attend the first few weeks of training on a full-time basis, but flexible working options may be available including part-time hours, condensed hours, job share or early/late shifts...

**The opportunity** The Quality Coach is responsible for providing technical skills coaching to consultants, to uplift the quality experience for advisers and clients on the North Platform. **How you will make an impact**: - Review feedback and coaching in a timely manner to enhance service the competency of NSC team members - Support the NSC leaders to...

**The opportunity** The main purpose of this role is to deliver excellent administration and support services to AMP’s Aligned and Non-Aligned advice network by completing a regulated set of business processes and maintaining effective quality, timing & risk controls within the team. A focus on problem solving and continuous improvement identified through...

The opportunity The North Service Centre (NSC) is an integral part of servicing AMP’s North platform, and the Customer Service Consultant role encompasses contact centre duties to deliver a superior level of service to AMP’s advisers and clients You will be given comprehensive initial training to get you off to a strong start, so it doesn’t matter if...

Complaints Team Quality Coach-North Service Centre If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...

**Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

Pricing Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

**Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

Delivery Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.  For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something...

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.  For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something...