Nsc Consultant
2 weeks ago
The opportunity
The North Service Centre (NSC) is an integral part of servicing AMP’s North platform, and the Customer Service Consultant role encompasses contact centre duties to deliver a superior level of service to AMP’s advisers and clients
You will be given comprehensive initial training to get you off to a strong start, so it doesn’t matter if you have no relevant experience. Your training will continue and you will be upskilled to help your professional development.
We have opportunities across Sydney & Melbourne and can offer remote and hybrid working (your Talent Consultant will discuss this with you individually).
How you will make an impact
- Provide a high level of end-to-end customer service financial advisers and clients on the North Platform through handling inbound telephone queries and customer/adviser chats
- Use you understanding of the product & platform and use your active listening & problem-solving capabilities to determine appropriate solutions
- Identify areas of improvement and assist in establishment of better work practices within the NSC
- Conduct online training and coaching with financial advisers and practice staff
What you will bring to the role
- Customer focus-Build rapport & establish effective working relationships financial advisers, customers and other stakeholders
- Accountability and ownership-Make a personal commitment to resolve customers’ issues and follows through to completion
- Communication-Adapt your written and verbal communication style and deliver messages in a professional, courteous manner
- Positive and helpful attitude-Focuses on achieving a positive outcome even under challenging circumstances
Is this your dream job?
Working for AMP
We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.
AMP-The investor in all of us
Wellbeing & Benefits
We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:
- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance
Inclusion & Diversity
The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.
At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan here
Message to recruitment agencies
-
Nsc Consultant
2 months ago
Melbourne, Australia AMP Full timeNSC consultant - Be part of a high performing team - Location: Melbourne - 6 Month contract **The opportunity** The North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds...
-
Nsc Client Team Quality Coach
2 months ago
Melbourne, Australia AMP Limited Full time**The opportunity** The NSC Quality Coach is responsible for providing technical skills coaching to consultants to uplift the quality experience for advisers and clients on the North Platform **How you will make an impact**: - Listen to calls and provide feedback and coaching in a timely manner to enhance service the competency of consultants - Understand...
-
Nsc Consultant
4 days ago
Melbourne, Australia AMP Limited Full timeBe part of a high performing team - Location: Melbourne - 6 Month contract **The opportunity** The North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations...
-
Quality Coach-north Service Centre
1 month ago
Melbourne, Australia AMP Limited Full time**The opportunity** The Quality Coach is responsible for providing technical skills coaching to consultants, to uplift the quality experience for advisers and clients on the North Platform. **How you will make an impact**: - Review feedback and coaching in a timely manner to enhance service the competency of NSC team members - Support the NSC leaders to...
-
Adviser Education Analyst
5 days ago
Melbourne, Australia AMP Limited Full timeIf you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...
-
Nsc Team Manager
2 weeks ago
Melbourne, Australia AMP Limited Full time**The opportunity** The North Service Centre Team Manager’s primary responsibility is delivery of the North Contact Centre service offer. The Manager is responsible for ensuring the team delivers easy, effortless experiences and meets its quality and productivity targets by providing leadership and implementing change to drive an effective and efficient...
-
Adviser Consultant-north Service Centre
2 months ago
Melbourne, Australia AMP Limited Full time**The opportunity** The next induction role starts on Wednesday, 8 November 2023. These roles are Melbourne based and we can offer hybrid working arrangements. You will need to attend the first few weeks of training on a full-time basis, but flexible working options may be available including part-time hours, condensed hours, job share or early/late shifts...
-
North Service Centre Quality Coach
6 days ago
Melbourne, Australia AMP Limited Full timeIf you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...
-
North Service Centre Quality Coach
2 days ago
Melbourne, Australia AMP Full timeNorth Service Centre Quality Coach If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn...
-
North Service Centre Adviser Consultant
1 week ago
Melbourne, Australia AMP Full timeNorth Service Centre Adviser Consultant (Sydney+Hybrid) If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial...
-
North Service Centre Client Consultant
3 weeks ago
Melbourne, Australia AMP Full timeNorth Service Centre Client Consultant (Sydney + Hybrid) If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial...
-
North Service Centre Client Consultant
3 weeks ago
Melbourne, Australia AMP Full timeNorth Service Centre Client Consultant (Melbourne + Hybrid) If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial...
-
North Service Centre Adviser Consultant
1 week ago
Melbourne, Australia AMP Full timeNorth Service Centre Adviser Consultant (Melbourne + Hybrid) If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial...
-
North Service Centre Client Consultant
1 week ago
Melbourne, Australia AMP Limited Full timeIf you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...
-
North Service Centre Adviser Consultant
2 weeks ago
Melbourne, Australia AMP Limited Full timeIf you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...
-
North Service Centre Client Consultant
4 weeks ago
Melbourne, Australia AMP Limited Full timeIf you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...
-
Melbourne, Australia AMP Full timeComplaints Team Quality Coach-North Service Centre If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...
-
Melbourne, Australia AMP Full timeIf you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something...
-
Melbourne, Australia AMP Full timeIf you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something...
