Customer Support

2 weeks ago


Joondalup, Australia Recruitment Vision Full time

Great Hourly Rate
- Work From Home
- Immediate Start

Recruitment Vision is currently seeking customer service and support agents for an amazing work from home customer support opportunity In this role you will be the first point of contact for customers helping rectifying their enquiry as quickly as possible through providing a timely, seamless and solutions driven world class experience.

Key Responsibilities and Areas of Authority:

- Responsible for answering calls, gathering information, and recording the information in Salesforce
- Correctly triage incoming tickets to the relevant level and department for resolution
- Perform job role and responsibilities to its fullest potential, ensuring continuous improvement and contribution to positive Net Promoter Score (NPS).
- Ensure strong focus is placed on responsiveness, and always interacting with clients with the highest levels of respect
- To demonstrate, live and lead the company Values.
- Educate and provide recommendations to clients to improve client usability, performance, and customer satisfaction

Skills and Personal Attributes:

- Strong written and verbal communication skills
- Keen eye for detail and accuracy when performing tasks
- Efficient time and priority management skills
- Ability to work independently as well as within a team, engaging with teams both locally and remotely
- Ability to deal with challenging situations with confidence and empathy



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