Receptionist - Full Time

6 months ago

Burwood, Australia Aqua Laser Clinic Full time

**About Us**:
We are a dynamic and innovative laser clinic specializing in advanced skincare and laser treatments. Our services include cosmetic injectables, fat reduction, tattoo removal, skin revitalisation, facial treatments, and laser treatments for various skin issues, along with exclusive skincare products.

Join our small but dedicated team and help us deliver exceptional services to our valued clients across our three locations. Be a part of a clinic that values growth, teamwork, and excellence in client care.

**About the Role**:
We are seeking a dedicated Receptionist to join our team full-time, Monday to Friday, from 10:00 am to 6:30 pm. Your exceptional -centric skills will be pivotal as the first point of contact for our clients. Providing outstanding customer service is paramount in ensuring smooth clinic operations and supporting our professional team.

**Key Responsibilities**:

- Customer Engagement: Proactively engage with existing customers through phone calls to promote and upsell our treatment packages, and remind them of upcoming appointments.
- Relationship Building: Cultivate strong relationships with existing customers, leveraging our customer database to enhance their experience and encourage repeat visits.
- Appointment Coordination: Efficiently manage appointment schedules, ensuring smooth operations and maximising clinic efficiency.
- Customer Service Excellence: Provide exceptional customer service as the first point of contact, ensuring every interaction reflects our commitment to patient satisfaction and care.
- Clinic Operations: Efficiently manage clinic operations, including patient care and administrative duties.
- Team Support: Assist and support managers, nurses and laser therapists.
- Inventory Management: Oversee stock and inventory management, and manage retail product sales.
- Financial Tasks: Handle financial tasks such as billing, quoting, discussing costs with clients and processing payments.
- Software Operation: Operate booking management software and office software (MAC Computers)
- Office Maintenance: Maintain office tidiness and coordinate with cleaning services.
- Marketing Assistance: Assist with marketing and promotional activities to enhance clinic visibility and customer engagement.

**What You Will Love**:

- Stable permanent employment.
- Autonomy and a sense of purpose in your work.
- Training and learning opportunities in administration and the cosmetic field.
- Competitive hourly rate based on experience.
- Collaborative and supportive team environment.
- Participation in team-building activities and company events.

**About You**:

- Experience in a similar role in the cosmetic or medical field.
- Compassionate and empathetic in customers interactions.
- Excellent organisational and multitasking skills.
- Financial experience in billing, quoting, and payment handling.
- Proficient in patient management systems
- Flexible and adaptable to changing schedules and priorities.
- Focus on delivering superior customer service.
- Proactive problem-solving skills and ability to anticipate patient needs.

**Benefits**:

- Job Satisfaction: Work in a rewarding and fulfilling environment.
- Career Growth: Opportunities for professional development and career advancement.
- Competitive Salary: Attractive salary package with generous benefits & monthly Incentives.
- Team Environment: Be part of a fun, supportive, and dynamic team.
- Continuous Learning: Benefit from ongoing training and development.
- A supportive work environment that fosters personal and professional growth.
- Exciting opportunities as part of our expanding business.
- Employee perks: Take advantage of complimentary laser hair removal and skin treatments, along with generous discounts on a variety of services, products, and injectables, allowing you to look and feel you're best.
- The satisfaction of helping clients achieve their beauty goals.
- Immediate start available.

**Ready to Make a Difference?**

If you have what it takes and are excited about joining a growing business with fantastic future prospects, we want to hear from you APPLY NOW

Pay: $25.00 - $30.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Burwood, NSW 2134: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- when is your earliest available date to start to work?
- Are you able to work on weekends?

**Experience**:

- Customer service: 1 year (preferred)
- receptionist: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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