Current jobs related to Contact Centre Manager - Melbourne City Centre - Recoveriescorp
-
Contact Centre Manager
5 months ago
Melbourne City Centre, Australia Probe CX Full timeAt Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
-
Contact Centre Administrator
3 weeks ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full timeContact Centre Administrator role available - Fixed term until 30 June 2025 - Full time opportunity - VP5 salary: $109,730 to $132,764 plus superannuation The Department of Justice and Community Safety (the department) is seeking a Contact Centre Administratorto provide a critical role within Corporate Services and Infrastructure. About the Business...
-
Contact Centre Supervisor
4 months ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full timeManage the daily operation of the FAS contact centre, ensuring that the contact centre meets daily service targets and functional responsibilities. - Ongoing positions - VPS5: $106,534 - 128,897 + superannuation The Department of Justice and Community Safety are seeking Contact Centre Supervisor to join the new Victims of Crime Financial Assistance Scheme,...
-
Contact Centre Officer
4 months ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full timeCommunicate with Victims in a Trauma informed and culturally safe way that supports them to access financial assistance - Ongoing position - multiple roles - VPS3: $74,580 - $90,558 + Superannuation The Department of Justice and Community Safety are seeking Contact Centre Officers to join the new Victims of Crime Financial Assistance Scheme, to handle...
-
Contact Centre Officer
4 weeks ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full timeCommunicate with Victims in a Trauma informed and culturally safe way that supports them to access financial assistance - Ongoing position - multiple roles - VPS 3: $76,817 - $93,274 + Superannuation The Department of Justice and Community Safety are seeking Contact Centre Officers to join the new Victims of Crime Financial Assistance Scheme, to handle...
-
Contact Centre Manager
3 months ago
Melbourne, Australia Probe CX Full time**About the Role** The Contact Centre Manager is responsible for all aspects of the Contact Centre’s performance. The Contact Centre Manager will bind all specialist Probe resources contributing to the success of the Contact Centre, to ensure all objectives / Contact Centre metrics are met within contractual agreed timeframes. The Contact Centre Manager...
-
Contact Centre Manager
3 months ago
Melbourne, Australia Ingenico Full timeIngenico is a global leader in the fintech market, with more than three decades of experience and employs over 7,500 people. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide. We provide merchants with a comprehensive and...
-
Contact Centre Manager
3 months ago
Melbourne, Australia Ingenico Group Full timeIngenico is a global leader in the fintech market, with more than three decades of experience and employs over 7,500 people. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide. We provide merchants with a comprehensive and innovative range...
-
Contact Centre Manager
2 weeks ago
Melbourne, Victoria, Australia Ingenico Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Contact Centre Manager to lead and manage our Helpdesk teams at Ingenico Group.Key ResponsibilitiesLead, inspire, and motivate a team of technical support representatives to meet or exceed performance targets, enhance individual and team capabilities, and foster a positive work environment.Oversee...
-
Contact Centre Specialist
4 months ago
Melbourne City Centre, Australia HAYS Full timeJoin a customer-centric problem-solving team with great energy assisting customers with their term deposits **Your new company** This bank looks to re-invent relationship banking for the small to medium enterprise market, and is purpose built to offer the best business solutions as an independent provider outside the major banks. By priding themselves on...
-
Contact Centre Operations Manager
5 days ago
Melbourne, Victoria, Australia Ingenico Group Full timeIngenico Group is a global leader in the fintech market, with over three decades of experience and a diverse community of experts. Our company is committed to innovation and anticipating the evolution of commerce worldwide.We provide merchants with a comprehensive and innovative range of services and solutions that eliminate payment complexity and make...
-
Contact Centre Operations Manager
1 week ago
Melbourne, Victoria, Australia Ingenico Group Full timeAbout the RoleIngenico Group is a global leader in the fintech market, with over three decades of experience and a diverse community of experts. We provide merchants with innovative services and solutions that simplify payments and enhance the consumer experience.We are seeking a highly skilled Contact Centre Manager to lead our Helpdesk teams in Melbourne -...
-
Contact Centre Operations Manager
3 days ago
Melbourne, Victoria, Australia Ingenico Group Full timeAbout the RoleIngenico is a global leader in the fintech market, with over three decades of experience and a diverse community of experts. We provide merchants with innovative services and solutions that simplify payments and enhance the consumer experience.We are seeking a highly skilled Contact Centre Manager to lead our Helpdesk teams in Melbourne -...
-
Contact Centre Operations Manager
1 week ago
Melbourne, Victoria, Australia Ingenico Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Contact Centre Manager to lead and manage our Helpdesk teams at Ingenico Group.The successful candidate will be responsible for overseeing the daily operations of the Helpdesk contact centres, ensuring effective utilisation of resources, adherence to service level agreements, and achieving...
-
Senior Contact Centre Manager
1 week ago
City Of Joondalup, Australia Probe CX Full timeAbout the RoleWe are seeking a seasoned contact centre management professional to lead our Western Australia operations. As the Senior Contact Centre Manager, you will oversee the day-to-day operations of a 200-plus-seat contact centre, driving results through effective leadership and strategic planning.Key Responsibilities:Implement best practice...
-
Contact Centre Administrator
7 days ago
Melbourne, Victoria, Australia Prosa Ung Full timeAbout the RoleThe Department of Justice and Community Safety is seeking a skilled Contact Centre Administrator to provide critical support for our corporate services and infrastructure. As a key member of our team, you will be responsible for ensuring the smooth operation of our contact centre environments, including Genesys Cloud and Salesforce...
-
Senior Contact Centre Manager
4 days ago
City Of Joondalup, Australia Probe CX Full timeAbout the RoleWe are seeking a seasoned contact centre management professional to lead our Western Australia operations, driving exceptional customer experiences and operational success.As the Senior Contact Centre Manager, you will oversee the day-to-day operations of a 200-plus-seat contact centre, managing outsourced provider relationships and leading a...
-
National Contact Centre Manager
3 weeks ago
Melbourne, Australia Lite n’ Easy Full time**Introduction**: Are you ready to be part of something bigger? At Lite n' Easy, we are not just about meals; we are about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they are on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion...
-
Contact Centre Administrator
7 days ago
Melbourne, Victoria, Australia State Government of Victoria, Australia Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Administrator to join our Corporate Services and Infrastructure team. As a key member of our team, you will be responsible for providing professional service, expertise, advice, and support for our contact centre environments.The primary purpose of this role is to design, document, and implement...
-
Contact Centre Administrator
1 week ago
Melbourne, Victoria, Australia State Government Of Victoria, Australia Full timeAbout the RoleThe Department of Justice and Community Safety is seeking a skilled Contact Centre Administrator to provide critical support to our Corporate Services and Infrastructure team.Key ResponsibilitiesDesign, document, and implement solutions to support the department's contact centre operationsComplete regular system audits and maintain accurate...
Contact Centre Manager
4 months ago
**Job no**: 492921
**Work type**: Full-time Permanent
**Location**: Melbourne CBD
**Categories**: Collections
Recoveriescorp is a leader in the receivables management industry, acknowledged for our quality and results for more than 30 years. We’re now building on that success and expanding rapidly, introducing new products to the market and innovating our business through the implementation of new systems, technology and data driven insights.
**The Role;**
Working as a Contact Centre Manger, you will be responsible for building strong relationships with client contacts and managing operational performance to achieve positive outcomes. Managing a team of 4 direct reports and 40 contact centre staff your leadership skills are imperative, ensuring staff thrive in a collaborative environment while exercising commercial acumen and strategic management skills.
**Key Responsibility Areas;**
- Use your experience to develop high performance teams who work hard and have fun
- Develop operational budgets and succession planning
- Create lasting professional relationships with internal and external stakeholders
- Your positive attitude will make you a champion of change initiatives within the organisation
- Ensure compliance with relevant legislation, company policies, industry regulations, and data security protocols.
**What you’ll bring**:
- Extensive Contact Centre experience including use of industry technology and management systems
- A passion for people and unifying teams to develop a high performance culture
- Ability to produce and analyse reports
**What’s in it for you**;
You will have the opportunity to implement and lead a new program within the business. To ensure your continued development you will have a performance development plan and access to learning & development programs.
You will have a half day last Friday of the month, potential for hybrid work as the program develops and access to employee benefits program.
Other benefits you can access include employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.
**Advertised**: 31 Aug 2023 AUS Eastern Standard Time
**Applications close**:
