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Contact Centre Administrator
2 months ago
The Department of Justice and Community Safety is seeking a skilled Contact Centre Administrator to provide critical support to our Corporate Services and Infrastructure team.
Key Responsibilities- Design, document, and implement solutions to support the department's contact centre operations
- Complete regular system audits and maintain accurate records of the contact centre environment
- Investigate and resolve complex platform issues, serving as the escalation point for critical incidents
- Proactively address performance issues to ensure high availability and reliability
- Demonstrated experience in providing support for cloud contact centre environments, including implementation of upgrades and enhancements
- Strong stakeholder management skills to build and maintain effective relationships
- Qualifications or equivalent experience in Telecommunications and Genesys Cloud is highly desirable
The Department of Justice and Community Safety is committed to delivering a justice and community safety system that works to build a safer, fairer, and stronger Victoria. We're looking for talented individuals who share our vision and are passionate about making a difference.
As a Contact Centre Administrator, you will play a critical role in supporting our contact centre operations and ensuring the delivery of high-quality services to our stakeholders. If you're a motivated and experienced professional with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.
