Associate Renewals Representative

7 months ago

Sydney, Australia Check Point Software Technologies Ltd. Full time

**Your Team**:
As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real time needs and providing our cutting edge technologies and services to an ever-growing customer base.

If you want to make the world a safer place - you belong with us.

**Your Impact & Responsibilities**:
**Responsibilities**
- Responsible for the renewal of customer maintenance contracts in assigned region; this includes providing

quotes to the assigned channel partners
- Responsible for upselling customers and identifying opportunities for cross-selling.
- Develops sales opportunities by researching and identifying potential account; building rapport, providing technical information and explanations; preparing quotations
- Outbound calls to existing customers for the purpose of selling renewal contract, upsell & cross-selling
- Manage End-user, Reseller & Distributors expectation and 24 hours respond time on enquiry (SLA)
- Handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
- Positively interacts and collaborates with Customers and Partners
- Identifies and pursues maintenance reinstatement opportunities
- Assists in negotiation of maintenance agreements
- Work closely with distributor, Account Manager and Sales Engineers to ensure sales closure
- Responsible in provide adequate training to partners on Renewals Tool and responsible for managing inquiries on renewals
- Track and measure daily sales goals vis Salesforce database
- Maintain CRM Hygiene on Pipeline update, Account Information & Customer information.

**Your Knowledge & Skills**:
**Desired Background**
- Strong communication and interpersonal skills
- Strong time management skills
- Ability to articulate product’s different features, and answers any questions customers might have
- Strong closing sales skills
- Knowledge on Salesforce is preferred
- Able to make up 30 and above calls each day
- Punctual, reliable, and strong attention to detail
- Self-motivated, upbeat, organized and highly persistent in follow-ups
- Flexible, team player, open to changes in responsibilities and strategies
- Fluent in English

**What you’ll get in return**
- Exposure to exciting and award-winning technologies in the Cyber Security industry
- Meet the people behind our cutting-edge technologies during our New Hire Training
- Opportunity to fulfill your potential by rolling out creative ideas and projects
- Work with and build long-lasting relationship with a team of brilliant people

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