Team Manager Scheduling and Workflow Optimisation

2 months ago

Perth, Australia Commonwealth Bank Full time

Are you a results-oriented, strategic thinker with a passion for process improvement and operational excellence, this is a fantastic opportunity to make a significant impact and help us to transform Fulfilment and Maintenance to help 500 Australians into a home every day by being a simple, easy bank for the Australian homeowner of today and tomorrow. _

The Chief Operations Office (COO) supports the CBA Group in achieving business imperatives through the delivery of effective, efficient and continually improving operational processes. Core to the functions of the COO is a focus on customer. Every single process that we execute has a significant impact on customer experience.

The Bankwest Retail Lending Operations team (under Retail Operations) is dedicated to running, improving and transforming the processes that deliver products, services and productivity benefits to the Bankwest retail customers. Together, the Bankwest Retail Lending Operations team focus on providing an efficient and high-quality service with a clear differentiation in meeting and exceeding our customers’ needs.

**About the role**
- We are looking for a Manager to provide Workflow Optimisation support across the department. Reporting to the Senior Operations Manager, you will play a critical role in improving the processes and systems associated with how work is completed across the business, from intraday management to workforce planning.
- Key responsibilities include:

- Lead and manage the workflow optimisation initiatives within Fulfilment and Maintenance, identifying areas of improvement and implementing effective solutions.
- Alongside workforce planning, ensuring we have a tightly managed and well-informed capacity plan, including oversight of FTE and scheduled activities for both on-the-day and future.
- Analyze and evaluate current processes and pipeline management to identify bottlenecks and inefficiencies, and develop strategies to streamline workflows, reduce costs, and enhance productivity.
- Collaborate with cross-functional teams, including operations, technology, risk, and compliance, to develop and implement improvement initiatives.
- Utilize data analytics and performance metrics to track and measure the success of workflow optimisation initiatives.
- Provide leadership and guidance to a team of analysts, fostering a culture of continuous improvement and excellence in operational processes.
- Providing superior levels of internal and external customer service by responding to, managing and resolving customer and stakeholder enquiries, complaints and issues.

**We’re interested in hearing from people who can demonstrate the following**:

- Absolute essential: experience in workflow optimisation, process improvement, or operational excellence roles within the financial services industry, preferably in banking, contact centre or lending operations.
- Strong analytical skills with the ability to analyze complex processes, identify root causes of issues, and develop data-driven solutions.
- Proven track record of successfully leading and implementing process improvement initiatives, including process mapping, Lean Six Sigma, or other process improvement methodologies.
- Excellent communication skills with the ability to effectively collaborate with cross-functional teams and influence stakeholders at various levels of the organization.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 03/10/2024

  • Team Manager Scheduling and Workflow Optimisation

    2 months ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Team Manager Scheduling and Workflow Optimisation Are you a results-oriented, strategic thinker with a passion for process improvement and operational excellence, this is a fantastic opportunity to make a significant impact and help us to transform Fulfilment and Maintenance to help 500 Australians into a home every day by being a simple, easy bank for the...

  • Scheduling and Workflow Optimisation Analyst

    2 months ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Scheduling and Workflow Optimisation Analyst Are you a results-oriented, strategic thinker with a passion for process improvement and operational excellence, this is a fantastic opportunity to make a significant impact and help us to transform Fulfilment and Maintenance to help 500 Australians into a home every day by being a simple, easy bank for the...

  • Manager Workflow Optimisation

    3 months ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Manager Workflow Optimisation The Chief Operations Office (COO) supports the CBA Group in achieving business imperatives through the delivery of effective, efficient and continually improving operational processes. Core to the functions of the COO is a focus on customer. Every single process that we execute has a significant impact on customer...

  • Manager Workflow Optimisation

    3 months ago

    Perth, Australia Commonwealth Bank Full time

    The Chief Operations Office (COO) supports the CBA Group in achieving business imperatives through the delivery of effective, efficient and continually improving operational processes. Core to the functions of the COO is a focus on customer. Every single process that we execute has a significant impact on customer experience. The Bankwest Retail Lending...

  • Manager Workflow Optimisation

    3 months ago

    Perth, Australia Bankwest Full time

    The Chief Operations Office (COO) supports the CBA Group in achieving business imperatives through the delivery of effective, efficient and continually improving operational processes. Core to the functions of the COO is a focus on customer. Every single process that we execute has a significant impact on customer experience. The Bankwest Retail Lending...

  • Network Optimiser

    7 months ago

    Perth, Australia nbn™ Full time

    Job Expectations A fantastic opportunity at nbn, Australia’s largest infrastructure project, as a Networks Optimiser, reporting to the Workflow Delivery Manager. A bit about your role The Networks Optimiser is accountable for taking the capacity plan and producing an optimal work order schedule to execute utilising the nbn Networks field workforce. This...

  • Workflow Team Leader

    3 months ago

    Perth, Australia ABN Group Full time

    493683 - Perth - Administration/Support Service - Management - Full-time (Permanent) **About Us** For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. We've crafted over 90,000 homes, ranging from first homes to...

  • Senior Workflow Operations Manager

    4 weeks ago

    Perth, Western Australia ABN Group Full time

    Evolve the Workflow FunctionWe are seeking a skilled Senior Workflow Operations Manager to join our team at ABN Group. In this role, you will be responsible for evolving the workflow function with a strategic approach to improve and achieve budgeted starts targets.Key ResponsibilitiesRegularly review preconstruction timeframes and efficiencies, identifying...

  • Production Scheduler

    7 months ago

    Perth Airport, Australia Malcolm Thompson Pumps Full time

    **About the Opportunity** Malcolm Thompson Pumps is seeking an experienced Production Scheduler to join our high performing team in Perth. - Your responsibilities will include:_ - Schedule orders to meet safety stock requirements and agreed delivery times for sales order and optimise the production process. - Responsible for the day-to-day control of the...

  • Scheduler

    6 months ago

    Perth, Australia Austal Full time

    Due to the Security Clearance required for this role, applicants must be an Australian Citizen and eligible to obtain and uphold a Baseline Security Clearance. Austal currently has an opportunity available for an experienced Scheduler to join our Project Management Office supporting our, In Service Support (ISS) Portfolio located in Perth, WA on a permanent...

  • Lead Optimisation

    5 months ago

    Perth, Australia Fortescue Metals Group Full time

    Country/Region: AU- State: WA- City: Perth- Job ID: 3853**About Us**: - Fortescue is both a proud West Australian company and a global green solutions business. We are recognised for our culture, innovation and industry-leading development of infrastructure, mining assets and green energy initiatives._ **Our Opportunity**: **Work Location**:Fortescue...

  • Mathematical Optimisation Specialist

    1 month ago

    Perth, Australia Brunel Full time

    What are you going to do li]:text-brunel-dark-grey [&_ul>li]:py-2 [&_p]:text-brunel-dark-grey [&_ul>li>ul>li]:pl-0 pl-4 description">We have an opportunity for a Specialist in Operations Research and Mathematical Optimisation to work with challenging and exciting mathematical optimisation and simulation problems and positively impact the business while...

  • Scheduler

    6 months ago

    Perth, Australia Downer Group Full time

    **Who We Are** Downer is the leading provider of integrated services in Australia and New Zealand. Our Industrial & Energy business provides end-to-end facilities management and asset lifecycle support services for Australia’s critical economic infrastructure. Operating across the future energy, power generation, oil and gas and industrial sectors, we...

  • Optimisation Modelling Specialist

    3 weeks ago

    Perth, Western Australia Guma-Warnii Full time

    Estimated Salary: AU$110,000 - AU$130,000 per annumAbout the Role:This is a challenging and exciting opportunity for a Specialist Operations Researcher to work with complex mathematical optimisation and simulation problems.We are seeking an experienced Optimisation Modelling Specialist to join our team in Perth, Western Australia. As a key member of our...

  • Scheduler

    6 months ago

    Perth, Australia Downer Group Full time

    **Who We Are** Downer is the leading provider of integrated services in Australia and New Zealand. Our Industrial & Energy business provides end-to-end facilities management and asset lifecycle support services for Australia’s critical economic infrastructure. Operating across the future energy, power generation, oil and gas and industrial sectors, we...

  • Asset Optimisation Specialist

    3 days ago

    Perth, Western Australia BORAL Full time

    Job Title: Asset Optimisation SpecialistSalary: $120,000 - $150,000 per annumAbout BoralBoral is a leading supplier of building and construction materials in Australia. Our commitment to quality, safety, and customer satisfaction has earned us a reputation as a trusted partner for contractors and builders.Key Responsibilities:Plan and schedule maintenance...

  • Contracts & Optimisation Team Leader

    2 months ago

    Perth, Australia Western Power Full time

    **Contracts & Optimisation Team Leader**: - Location: Perth Office - CBD, WA, AU- 27 Sep 2024**Contracts and Optimisation Team Leader - Permanent - Full Time/Perth CBD Office** Join Western Power as a **Contracts and Optimisation Team Leader based on our Perth CBD Office**, where you will lead a diverse team of professionals, including business support,...

  • Director of Mineral Assets Optimisation

    5 days ago

    Perth, Western Australia RioTinto Full time

    About the RoleSeeking a seasoned professional to lead our Mineral Assets Optimisation efforts, driving long-term value and strategic decision-making across our global operations.Key Responsibilities:Develop and implement optimisation strategies to enhance mineral asset value, promoting a culture of innovation and continuous improvement within our...

  • Project Scheduler

    6 months ago

    Perth, Australia Launch Recruitment Full time

    Great Culture - Long Term - Hybrid - WFH **Our client is a global leader in Telecommunication. They are currently looking to hire a Project Scheduler in Perth. This household brand is offering a professional team environment and above industry wages** Scheduler PM Processes performs detailed problem analysis and driven to offer solutions communicate these...

  • Principal Advisor Optimisation

    6 months ago

    Perth, Australia Rio Tinto Full time

    **Principal Advisor - Optimisation** - Promote the use of advanced Operations Research (OR) techniques to improve resources value - Manages and leads Optimisation projects, as part of the Operations Research Decision Science (ORDS) team - Provides expert technical support within Optimisation and Operations Research - Support multiple product groups and...