Senior Workflow Operations Manager
6 days ago
Evolve the Workflow Function
We are seeking a skilled Senior Workflow Operations Manager to join our team at ABN Group. In this role, you will be responsible for evolving the workflow function with a strategic approach to improve and achieve budgeted starts targets.
Key Responsibilities
- Regularly review preconstruction timeframes and efficiencies, identifying trends and offering proactive solutions
- Conduct assessments of workflow applications for insights, development, and process improvement
- Achieve KPIs on workflow timelines and customer satisfaction
- Lead and support a customer-centric culture and focus the team on achieving optimal results in workflow processes
- Collaboration with internal stakeholders across Operations, Construction, and Victoria businesses to align systems and processes
- Document and address present and future risks associated with workflow processes
- Support the Preconstruction CX Manager in executing workflow strategy, ensuring efficient and effective processes
Requirements
- Leadership capabilities and able to motivate, manage, and provide clear direction
- Sound knowledge and understanding of residential preconstruction processes
- Continuous improvement mindset with an ability to engage and influence stakeholders
- Demonstrated experience with reporting and effectively presenting data and trends
- Customer-centric and a passion for providing exceptional customer experiences
- Demonstrated ability to build and maintain strong working relationships
- Ability to effectively problem solve and influence optimal outcomes
- Demonstrated business acumen and project management experience
Why ABN Group?
We are a family that values innovation, passion, and excellence. Here, you'll find a collaborative culture, a high-performing team driven to be better, and a work environment where you can truly thrive. Our employee benefits include: In-House Discounts, Flexibility, Career Growth, Wellness Focus, Health Coverage, and Parental Leave.
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