Workflow Team Leader

2 months ago

Perth, Australia ABN Group Full time

493683
- Perth
- Administration/Support Service
- Management
- Full-time (Permanent)

**About Us**

For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community - 1 in 4 customers referred to us by someone who believes in our commitment.

We're not just a company; we're a community of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership.

**The Role**

Reporting to the Preconstruction Customer Experience Manager, you will evolve the Workflow function with a strategic approach to improve and achieve budgeted starts targets. You will also inspire and enhance the team to deliver excellent service to our stakeholders and customers.

Other key responsibilities include:

- Regularly review preconstruction timeframes and efficiencies, identifying trends and offering proactive solutions
- Achieve KPIs on workflow timelines and customer satisfaction
- Lead and support a customer-centric culture and focus the team on achieving optimal results in workflow processes
- Collaboration with internal stakeholders across Operations, Construction, and Victoria businesses to align systems and processes
- Document and address present and future risks associated with workflow processes
- Support the Preconstruction CX Manager in executing workflow strategy, ensuring efficient and effective processes

**You**

You are a strategic leader who is future focused, driven, shows initiative and forward thinking in decision making. You will also have the following skills and experiences:

- Leadership capabilities and able to motivate, manage and provide clear direction
- Sound knowledge and understanding of residential preconstruction processes
- Continuous improvement mindset with an ability to engage and influence stakeholders
- Demonstrated experience with reporting and effectively presenting data and trends
- Customer-centric and a passion for providing exceptional customer experiences
- Demonstrated ability to build and maintain strong working relationships
- Ability to effectively problem solve and influence optimal outcomes
- Demonstrated business acumen and project management experience

**Why ABN?**

We're not just offering a job; we're inviting you to be part of a family that values innovation, passion, and excellence. Here, you'll find a collaborative culture, a high-performing team driven to be better, and a work environment where you can truly thrive. Our employee benefits include:

- **In-House Discounts**: Exclusive discounts to enjoy
- **Flexibility**: Work arrangements tailored to support your work-life balance
- **Career Growth**: Opportunities to elevate your career within a thriving organization
- **Wellness Focus**: Dedicated programs to nurture your well-being
- **Health Coverage**: Access discounted private health insurance
- **Parental Leave**: Paid leave for both primary and non-primary carers

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