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Customer Service Representative

1 month ago

North Sydney, Australia Crisis Couriers Full time

As a Customer Care Specialist in Transport and Logistics, you will be responsible for ensuring the highest level of customer satisfaction by providing excellent customer service and support.

You will be the main point of contact for our customers, handling their queries, complaints, and feedback, and working closely with our operational teams to ensure timely delivery of products and services. You will also be responsible for maintaining accurate records of customer interactions and maintaining a positive relationship with our clients.

The Customer Care Specialist reports directly to the Operations Manager and must protect and promote Crisis’ best interest at all times.

**SPECIFIC OBJECTIVES**
- Ensure to sustain a quality customer service culture
- Maintain a positive and professional attitude towards customers continuously
- Respond promptly to customer enquiries
- Communicate with customers through various channels
- Acknowledge and resolve customer complaints
- Manage and retain relationships with existing clients
- Possess a full understanding of Crisis business products and values
- Increase client base by promoting the company’s services
- Record all sales and account management activity in the CRM system
- Provide trustworthy feedback and after-sales support
- Identify and report customer needs
- Report on successes and areas needing improvements

**WORK HEALTH AND SAFETY (WHS) RESPONSIBILITIES**
- Comply with WHS policies, procedures and safe work practices
- Adopt work practices that support WHS programs
- Ensure that any hazardous conditions and injuries are reported immediately
- Participate in meetings, training and other health and safety activities
- Cooperate with Crisis in relations to activities taken to comply with WHS legislation

**SKILLS, EXPERIENCE AND QUALIFICATIONS**
- Demonstrate ability to manage multiple tasks and meet competing deadlines
- Demonstrate exemplary communication skills
- Proactive conflict resolution and ability to stay calm
- Strong written and oral communication skills
- Strong stakeholder management skills and the capacity to develop internal and external professional networks
- Experience in customer support is required
- Proficiency in MS Office and experience working with CRM software
- Creative thinking is desirable

**Job Types**: Part-time, Casual
Part-time hours: 20-30 per week

**Salary**: $25.00 - $40.00 per hour

**Benefits**:

- Employee discount

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- North Sydney, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

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