Principal Product Manager

3 months ago

Sydney, Australia Open Full time

At Open, we exist because we believe that Insurance does not have to be seen as complicated or costly. Creating technology so our customers can enjoy smart and intuitive insurance experiences is at the core of Open’s product philosophy. By building the modern insurance platform that brings the wonder into insurance, we enable household brands to deliver modern insurance experiences their customers deserve.

Open takes pride in being a product-led company. Our Product Managers:

- Own the full lifecycle of key products of the Open platform from strategy setting through to roadmapping and execution
- Lead innovation in their area and regularly evaluate and deliver new and novel ideas
- Empathise with customers and partners and represent them in the squad

As a Principal Product Manager at Open, you will be given the autonomy to drive outsized impact, and be able to explore both individual contributor and people leadership opportunities along the way.

**What you’ll do**:
We are seeking a tenacious, experienced Product Manager that is excited to drive a revolution in Open’s customer support experience.

In this role, you will have the mandate to reimagine Open’s end to end experience, leveraging GenAI and cutting edge Contact Centre technologies.

You will be directly responsible for leading a cross-functional team of designers, engineers and data scientists to deliver on your vision. In the process, you will create and deliver a blueprint that helps Open expand its customer support model into new geographies and new insurance products.

You will report directly to Open’s Chief Product Officer.

Alongside these core responsibilities, you will be given the chance to explore broader delivery and people leadership opportunities. This might see you oversee another, related squad, or coach and train other product managers.

**Requirements**:
**What you’ll bring**:

- Single-minded determination to define a vision and deliver on it at pace
- A proven track record in creating and delivering end-to-end innovative service blueprints that bring together technology, data, people and processes to delight customers
- Sound problem-solving skills and attention to detail
- Excellent communication and collaboration skills with senior stakeholders
- A strong product management toolkit from strategy-setting through to delivery, honed by 8+ years in product management
- Proven experience in collaborating with designers, engineers and data scientists in elaboration and delivery
- Strong track-record in developing and using product analytics
- Familiarity with solution or enterprise architecture is a plus but not essential

This role is great for:

- People with a track record in leading customer experience innovation who want to grow their opportunity for impact as an individual contributor
- Senior product managers that want to explore where they want to take their career next: larger individual contributor roles or people leadership

This role is less likely to be for you if:

- You are uncomfortable with the ambiguity that comes with reimagining experiences alongside senior leadership
- You’re unfamiliar with design thinking
- You do not have proven experience in going all the way from vision and strategy through to execution

**Role location**:
This role will be based in Sydney. We work in a hybrid environment, where our teams attend the office a minimum of 2-3 days (e.g. Tuesdays & Thursdays).

**Benefits**

**Why Open?**:
It’s an exciting time to join our team and be part of a tech company going through a hyper-growth phase. We provide our team with:

- Highly competitive compensation
- High levels of autonomy and trust so you can do your best work
- Growth opportunities internally - as you grow, your role can too
- Flexible working - we are about impact, not time at your desk. We encourage freedom and responsibility, including the ability to work from anywhere
- Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you

We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.

**Who we are**:
Open is on a mission to provide the best insurance experiences, at the best price, for the world. Insurance is one of the world’s least digitally mature industries - for years it’s remained confusing, paper-based and heavily intermediated. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable.

But the best is yet to come - we plan on doubling growth while expanding to New Zealand and the UK. We also believe in using business as a force for good - Open is Australasia’s only certified B Corp insurance company.

Our team thrive on solving problems to revolutionise insurance and have a ‘no excuses’ attitude when it comes to putting

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