Salesforce Platform Owner

3 weeks ago

Sydney, Australia Qantas Airways Limited Full time

Challenge yourself to build and own the integrated roadmap for the Salesforce Platform across the Qantas Group
- Responsible for end-to-end execution _(ideation to development)_, leading and managing the CRM Platform Team
- Full-time permanent position based at our Head Office in Mascot

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.

Technology is a big part of how we continue to pioneer our way forward. With eyes on the future, our teams harness technology on a global scale and tailor local solutions for each of our ports. Together we’ll show you it’s possible to make an impact, and to never underestimate what you’re capable of achieving.

As the Salesforce Platform Owner, you will have full end-to-end responsibility of the CRM platform across the Qantas Group, from ideation to execution. You will act as the primary interface with internal business units, understanding their business objectives and goals; and ensuring this feeds into and aligns with the integrated roadmap for the Salesforce Platform across the Qantas Group. This role is critical for championing the use of Salesforce to solve business problems and share information in a controlled manner.

You will lead the CRM Delivery team, our Delivery Partners and work closely with Qantas Technology in respect to data governance and best practice solutions (architecture and cyber). In addition, you will collaborate with various stakeholders across the Qantas Group to provide support and act as an internal consultant to advocate how Salesforce can be leveraged and optimised for support on optimal workflow designs.

You’ll have
- 5+ years’ of experience in a large complex organisation, ideally leveraging the CRM capability and/or Bachelor’s degree in the relevant discipline
- Ability to interpret complex issues/transactions and industry leading research to leverage best practice CRM design
- Proven technical expertise across the full spectrum CRM’s
- Exceptional interpersonal and communication skills including the ability to influence and build strong relationships across all levels
- Demonstrated management experience including preparation and presentation of high-level reports, presentations and budgets
- Superior logical and rational decision-making skills
- Ability to spot flawed logic and coach team to correct errors
- Engaging facilitation with proven success
- The ability to distil loosely defined problems, identify potential approaches and solutions
- Experience in collaboratively developing and selling a portfolio vison
- Ability to express and present meaningful opinions regarding CRM design to all stakeholders, adapting tone to suit the audience
- Ability to think strategically in response to the brief and brand to create effective and innovative outcomes
- Ability to understand and focus objectives and deliverables at the technical level with a user-centric approach
- Keen understanding of how integrated CRM fits into the larger technology landscape
- Demonstrated experience in managing and influencing multiple stakeholders
- Demonstrated ability to influence and negotiate positive outcomes at senior levels
- Ability to run forums with more senior management membership/participation
- Ability to manage cross functional projects which involve multiple and diverse areas
- Strong commitment to business improvement and ability to drive change and make things happen - Proven and strong analytical and problem-solving skills
- Highly self-motivated with a strong team spirit
- Excellent interpersonal and communication skills, both written and verbal, with the capability to interact effectively with senior management
- The ability to adapt diverse challenges and competing priorities and meet timelines
- Why Qantas?_
- You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully._
- There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._
- _ We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._
- _ We have flexible leave opt

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