Quality Support Officer

2 weeks ago


Melbourne, Australia Caring for You Full time

**QUALITY SUPPORT OFFICER - FULL TIME**

**ABOUT CARING FOR YOU**

Caring for You Nursing Agency is one of Australia’s largest and leading service providers of nursing personnel. With over 8,000 nurses and carers, our members are employed in Aged Care, Private and Public Hospitals, Community Nursing and Home Care. As a successful applicant, you will become part of an exciting future in a high growth business.

**ABOUT THE ROLE**

Based at our Carrum Downs Office we are searching for a motivated and enthusiastic Quality Support Officer to join our fast-growing People & Culture Team. With a strong alignment to our Core Values this position will play a vital role in handling both clinical and non-clinical concerns from our clients and members in a caring and professional manner to ensure satisfactory engagement and outcomes.

This is a full-time position Monday to Friday 9.00am to 5.06pm.

**YOUR RESPONSIBILITES**
- Operate the feedback and incident management process in accordance with risk and compliance requirements from our clients.
- Support the Quality & Clinical Governance Manager in investigating processes and seeking feedback to continually improve practices and procedures.
- Provide learning and further education for our members to support a culture that enables employees to understand and comply with quality and patient safety guidelines.
- Maintain incident reporting system as per our Quality Management processes in accordance with QMS ISO 9001 processes.

**QUALIFICATIONS AND EXPERIENCE**
- Ability to work in a fast-paced environment handling multiple tasks at a time.
- Great communication skills, ability to understand and articulate issues and work under pressure to manage clinical priorities.
- Ability to negotiate positive outcomes, be team orientated and able to build positive relationships.
- High level of interpersonal skills together with the ability to display an appropriate degree of empathy.
- Nursing Qualification (current APHRA registration RN/EEN).
- Minimum two years’ experience in the Aged Care or related clinical setting.
- Experienced with the use of Microsoft Office, Excel and Word.

**BENEFITS OF WORKING FOR CARING FOR YOU**

**What’s in it for you?**

Caring for You value our employees and provide support with a thorough training and assistance to ensure you succeed in your role.

We have retained our family-owned values where we encourage and reward our employee’s success.

Caring for You offer employee benefits including, Employee Assistance Program, Birthday Club, Christmas Club, Core Value Awards including annual Core Value Awards Nights, Cocktail Fridays, Wellender and fundraisers supporting local charities.

We are looking for that special person with a high level of enthusiasm, energy and genuine passion for Quality and Clinical Governance.

Successful applicants to provide two recent references from a manager or supervisor and complete a Fit2Work Police Check with No Disclosable Outcomes.

**Please note only short-listed applicants will be contacted.



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