Customer Onboarding Consultant

4 weeks ago

Sydney, Australia Q1 Group Full time

Discounts Across Hotels and Restaurants Incentives
- Free Meals on Shift Including Clean Available Uniforms Onsite
- Flexible 24/7, 8-Hour Rostered Shifts (Free Weekends)

**Customer Onboarding Consultants**
12 Months Full-time Fixed Term Contract Opportunity

Salary $85K plus Super

**What you want** This is an entry-level role for someone with customer service experience or client relations experience with excellent communication skills, looking to step out of retail customer service or hospitality and into a role with opportunities to learn about Compliance, Regulatory Affairs or Financial Crime, then this may be the perfect opportunity for you. So if this is you, then keep reading

**Q1** Group is an Australian-wide professional services consultancy. We are Cyber Security specialists that deliver expert on-shore consulting solutions to protect the reputation and security of Australia’s top-tier organisations.

**Our client** is one of the most highly reputable entertainment groups, a leading operator and developer of integrated resorts in Australia.

**The Role **as customer front-facing onboarding and verification consultant will ensure and meet customer service and compliance on-site at the entry point, including activities conducting Identity verification checks on the customer's eligibility to enter and able to access the secured site.

The Customer Onboarding Consultant will assist the incoming customers with the company's loyalty system for information updates making sure relevant policies and procedures, as well as maintaining accurate records and reporting.

Due to the nature of the business, you will be required to work on a rotating shift and generally 8 hours a day on a 40-hour week where shifts will be arranged 3-4 weeks in advance, working hours over a 24-hour period.

**Requirements Mandatory**
- Must be double vaccinated
- Must be available to work on rotating shifts
- Excellent communication skills with the ability to think on your feet.
- Customer service experience is essential.
- KYC/AML experience is preferred, but not essential.
- Onboarding/customer verification experience is desirable.
- Preferably Mandarin, Vietnamese & Cantonese speaking, but not essential.

**What's on Offer **excellent pay rate, free meals and hotel discounts for you and your family. You’ll be more than just an employee. An opportunity to grow professionally, and personally. It’s a chance to bring your excellent customer service skills to the team, building an inclusive culture that embraces diversity and fun

So,
**APPLY NOW** and send through your updated CV for a confidential chat, about this unique opportunity to do something that will change the world.

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