Customer Onboarding Manager

1 week ago

Sydney, New South Wales, Australia SafetyCulture Full time

As we continue to grow, an opportunity has arisen for a Customer Onboarding Manager to join our Customer Success team. As a Customer Onboarding Manager, you are the most important touchpoint for our newest customers who are about to start their SafetyCulture journey to drive safety, quality and operational outcomes.

You will play a critical role in ensuring the successful deployment of SafetyCulture products with our customers. You'll use your exceptional communication skills to work closely with the Sales & Customer Success teams to deliver projects on time, while exceeding the needs and expectations of our customers.

Furthermore, as our teams continue to scale globally we are looking for an ambitious Customer Onboarding Manager with a passion to set others up for success. You will support key projects as we continue to build out a world class customer onboarding process and experience globally.

How you'll spend your time:
  • You'll own and project manage the onboarding of our customers from post-sales through successful onboarding closeout
  • You'll drive customer adoption by using data to understand how product usage drives ongoing success
  • You'll understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new use cases with SafetyCulture
  • You'll lead projects to improve the onboarding and customer success processes
  • You'll share customer stories and best practices through team enablement sessions
  • You'll provide insights on customer behaviours throughout their SafetyCulture onboarding journey
About you:
  • You have strong relationship and stakeholder management skills
  • You bring experience implementing software (SaaS experience desirable)
  • You're an active listener and can understand customer pain points and take action
  • You know how to prioritise proactive outreach to customers and leverage playbooks and processes to drive success
  • You have a strong passion for teaching, coaching and delivering change through technology in a target driven environment
  • You bring a background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
  • You have persuasion and presentation skills, with the ability to communicate up and down an organisation underpinned by outstanding verbal and written communication skills
We care about people:
  • At SafetyCulture, we care about people and growing the team, through:
  • Equity with high growth potential
  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
  • Access to professional and personal training and development opportunities;Hackathons, Workshops, Lunch & Learns
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
Office Benefits:
  • In-house Culinary Crew serving up daily breakfast, lunch and snacks
  • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
  • Quarterly celebrations and team events, including the annual Shiplt global offsite
  • Table tennis, board games, gym sessions, book club, and pet-friendly offices

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