Overseas Customer Service Consultant

4 weeks ago

Docklands, Australia Medibank Full time

**The Opportunity**

At Medibank we believe that every customer deserves nothing but the best service and we’re looking for great people who want to be a part of that culture.

This is a hybrid role where you will be working from home and also from the QUT University in Queensland. As a member of the Overseas service team, a premium service centre, a one-stop-shop for all our overseas student member needs. Working in a collaborative environment you’ll be providing support, advice and value to our overseas students in relation to their health insurance.

This role is full time role working 37.5 hours per week Monday to Friday. You will work on a rotating roster between 8am to 8pm AEST.

This role is ideal for someone who is looking to further develop their Customer Service skills and build a career at Medibank.

**Key responsibilities will include**:

- Providing a quality service for our valued customers;
- Service an end-to-end solution for Overseas Student customers;
- Being a positive contributor to the Overseas Specialist Team identifying and highlighting opportunities to improve the member and billing agent experience;
- Occasional presentations to stakeholders and customers (international students / university partner / migration agents)

**About You**

We are looking for empathetic and motivated people who are great at communicating face-to-face and over the phone in a compassionate and friendly manner. You know what exceptional customer service looks like because you put yourself in the customer’s shoes. You can think on your feet and tailor your response to different situations and people. You thrive on being able to solve problems and offer solutions. You support your colleagues and the team around you to do the best job they can.

**Additional skills and experience**:

- Knowledge and understanding of the health, finance, or insurance industry within Australia is desirable, (not compulsory)
- Self-starter; a drive to pursue own learning and development outcomes and results; and
- Can remain calm and professional while dealing with at time challenging situations.
- Current working with children check or willing to get one if successful
- Multi-lingual desirable (Mandarin/Spanish/Arabic/German/French/Sinhalese/Urdu/Hindi)
- Passionate customer service and a problem solver
- TECH savvy and a can do attitude

**What We Offer**

In return for your hard work, we offer a range of great benefits, including subsidised private health insurance, travel insurance, and pet insurance.

A Career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health.

For a career option that will suit you better, click to apply.

**A career with us**

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more click here.

**To start small and impact bigger.

  • Overseas Customer Service Consultant

    4 months ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Overseas Customer Service Consultant

    5 months ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Overseas Customer Service Consultant

    5 months ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Overseas Customer Service Consultant

    4 weeks ago

    Docklands, Australia Medibank Private Limited Full time

    The Opportunity At Medibank we believe that every customer deserves nothing but the best service and we’re looking for great people who want to be a part of that culture. This is a hybrid role where you will be working from home and also from the QUT University in Queensland. As a member of the Overseas service team, a premium service centre, a...

  • Overseas Customer Service Consultant

    1 month ago

    Docklands, Australia Medibank Private Limited Full time

    The Opportunity At Medibank we believe that every customer deserves nothing but the best service and we’re looking for great people who want to be a part of that culture. This is a hybrid role where you will be working from home and also from the Flinders University in South Australia. As a member of the Overseas service team, a premium service centre, a...

  • Overseas Customer Service Consultant

    1 month ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Overseas Customer Service Specialist

    3 weeks ago

    Docklands, Victoria, Australia Medibank Full time

    About the RoleWe are seeking a highly motivated and empathetic individual to join our Overseas Customer Service team as a Customer Service Consultant. As a key member of our team, you will be responsible for providing exceptional customer service to our valued overseas students, ensuring their health insurance needs are met with a high level of...

  • Overseas Customer Service Specialist

    4 weeks ago

    Docklands, Victoria, Australia Medibank Full time

    About the RoleWe are seeking a highly motivated and empathetic individual to join our Overseas Customer Service team as a Customer Service Consultant. As a key member of our team, you will be responsible for providing exceptional service to our valued customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide a quality service for our...

  • Overseas Customer Service Consultant 1

    5 months ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Overseas Customer Service Consultant 1

    4 months ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Representative

    1 week ago

    Docklands, Victoria, Australia Medibank Full time

    The OpportunityAt Medibank, we're seeking a dedicated and empathetic professional to join our Overseas Service team as a Customer Service Representative. This role offers a unique opportunity to provide exceptional support to our valued overseas student customers, ensuring they receive the best possible service.This is a hybrid role, where you'll work from...

  • Customer Service Representative

    1 week ago

    Docklands, Victoria, Australia Medibank Private Limited Full time

    The OpportunityWe are seeking a skilled Customer Service Representative to join our Overseas Student Support team at Medibank Private Limited. As a key member of our team, you will provide exceptional service to our valued customers, ensuring their health insurance needs are met with professionalism and care.This is a hybrid role, where you will work from...

  • Customer Service Representative

    1 week ago

    Docklands, Victoria, Australia Medibank Full time

    The OpportunityWe are seeking a skilled Customer Service Representative to join our Overseas Student Support team at Medibank. As a key member of our premium service centre, you will provide exceptional support and advice to our overseas students in relation to their health insurance.This is a hybrid role where you will work from home and from the QUT...

  • Customer Service Representative

    3 weeks ago

    Docklands, Victoria, Australia Medibank Full time

    The OpportunityAt Medibank, we're committed to delivering exceptional customer service and creating a positive experience for our valued customers. We're seeking a talented individual to join our Overseas Service team as a Customer Service Representative.About the RoleThis is a hybrid role that requires working from home and from the QUT University in...

  • Customer Service Representative

    3 weeks ago

    Docklands, Victoria, Australia Medibank Private Limited Full time

    The Opportunity We are seeking a highly motivated and empathetic individual to join our Overseas Customer Service team at Medibank Private Limited. This is a hybrid role where you will be working from home and also from the QUT University in Queensland. As a member of the Overseas service team, you will be providing support, advice, and value to our overseas...

  • Customer Service Representative

    3 weeks ago

    Docklands, Victoria, Australia Medibank Full time

    About the RoleWe are seeking a highly motivated and empathetic individual to join our Overseas Customer Service team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our valued customers, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesProvide a...

  • Customer Service Representative

    1 month ago

    Docklands, Victoria, Australia Medibank Private Limited Full time

    The Opportunity We are seeking a highly motivated and empathetic individual to join our Overseas Customer Service team at Medibank Private Limited. This is a hybrid role where you will work from home and from the Flinders University in South Australia, providing support and advice to our overseas student members in relation to their health insurance. As a...

  • Customer Service Representative

    1 month ago

    Docklands, Victoria, Australia Medibank Full time

    About the RoleWe are seeking a highly motivated and empathetic individual to join our Overseas Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our valued customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide a quality service for...

  • Customer Service Representative

    4 weeks ago

    Docklands, Victoria, Australia Medibank Full time

    About the RoleWe are seeking a highly motivated and empathetic individual to join our Overseas Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our valued customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide a quality service for...

  • Customer Service Representative

    4 weeks ago

    Docklands, Victoria, Australia Medibank Full time

    About the RoleWe are seeking a highly motivated and empathetic individual to join our Overseas Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our valued customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide a quality service for...