Customer Experience Agent

4 days ago


Caulfield, Australia Glen Eira City Council Full time

**Be part of a small team that does BIG things**:

- **Provide exceptional customer service to the Glen Eira community**:

- **Multiple full-time and part-time (30 hours/week) permanent roles available**:

- **$32.66 per hour + Superannuation**

**About the role**
We are currently seeking customer-focused, friendly and highly resilient individuals to join our motivated, high performing and collaborative Customer Service team Our team has a passion for providing excellent customer experiences, with a focus on first contact resolution to enquiries.

**About you**
We are looking for individuals who are committed to putting customers' needs first every time and producing great customer outcomes.

You will have a high level of resilience to manage challenging inquiries, while maintaining integrity and respect. You'll also have a positive can-do attitude and be a great team player in a fast-paced environment.

You must be willing to work in a hybrid environment from home and in the office (Caulfield location).

**Skills and experience**
- Ability to demonstrate and display Council's Values - Collaboration, Respect, Service Excellence, Integrity and Innovation.
- Experience in complaints handling and conflict resolution.
- Excellent communication, negotiation and listening skills.
- Proficient at using a computer and multiple systems.
- Call centre experience will be highly regarded.

**Other information**
The Service Centre's normal business hours are:

- Monday, Wednesday, Thursday, Friday from 8:00am to 5:30pm
- Tuesday from 8:00am to 7:15pm

**Working at Glen Eira City Council**
Glen Eira City Council is a collaborative, values-based organisation that strives for innovation. Our 1,300 employees bring their diverse backgrounds and varied experiences and perspectives to an inclusive and flexible work environment, creating a unique and vibrant culture that is representative of the municipality it services.

Recognised as an Employer of Choice, we seek people who share our community-focused values and have a desire to create positive local impact.

**Employee benefits**
- Access to paid training and participation in Council's extensive Learning and Development programs
- Reward and recognition programs
- Comprehensive leave entitlements
- Corporate gym memberships at Glen Eira Leisure
- Staff health and wellbeing programs

**How to apply**
- Attach your resume
- Attach a separate cover letter detailing your experience and how it relates to the role

For further information please contact Johan Thomas or Ange Dimitriu on 9524 3333

**_
Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:_**
- **_providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees;_**:

- **_reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations._**

**_ We value the knowledge, skills and talents that all people can share with our workforce and community._



  • Caulfield, Australia Glen Eira City Council Full time

    Customer and Corporate Affairs - Part-time - Closing on: Oct 20 2024 - Add to favourites Favourite View favourites - **Be part of a small team that does BIG things!**: - **Provide exceptional customer experience to the Glen Eira community**: - **Multiple Part time positions available**: - **$35.55 - $38.03 (dependant on experience) per hour +...


  • Caulfield, Australia Glen Eira City Council Full time

    Glen Eira Leisure - Casual - Closing on: Sep 8 2024 - Add to favourites Favourite View favourites - Enhance your customer service skills within a supportive and friendly team - Multiple casual roles available with flexible working hours and rostering arrangements - $35.69 per hour + super (casual and junior rates apply) **About the role** As a Customer...


  • Caulfield, Australia UniLodge Australia Pty Ltd Full time

    Drive exceptional resident experience with your team within a new BTR premium residential development - Work in a fun and collaborative team and client environment - We have a pipeline of BTR assets and growth opportunities **ABOUT ESSENCE COMMUNITIES** Essence Communities have been at the forefront of this emerging sector, operating their leading BTR...


  • Caulfield, Australia Glen Eira City Council Full time

    Glen Eira Leisure - Full-time - Closing on: Sep 15 2024 - Add to favourites Favourite View favourites - **Emerging leadership role during an exciting period of growth.**: - **Secondment opportunity until March 2025**: - **Annual salary equivalent: $70, 952.96 + Superannuation (pro rata for part time)** **Join the Glen Eira Leisure Team!** Are you ready to...


  • Caulfield, Australia Wiggins Recruit Full time

    Local Small Portfolio - 1 in 4 Saturdays - Time off in Lieu - Contact Dayle Stewart on 0490 511 072 or Hollie Wiggins on 0415 147 517 Join a successful and supportive team based in Caulfield, they are looking for motivated and energetic experienced Property Managers. **The Role** Local portfolios All duties required in managing a portfolio,...

  • Client Relations Agent

    6 months ago


    Caulfield, Australia Connect2Care Full time

    Connect2Care started as a passion for two physiotherapists & has now become one of the fastest-growing allied health companies in Australia, with services nationwide. As a registered NDIS health provider, Connect2Care provides a range of community-based, allied health services to people of all ages & of all abilities. Growing every day, with opportunities...


  • Caulfield North, Australia Spire Recruitment Full time

    Work for a culturally strong organisation with a huge name in the South East - Friendly small team providing a supportive work environment - Great company culture with a bonus team trip to Bali when targets are met **The Client** Join a dynamic real estate team located in the South East. You will be supporting a fabulously success sales agent, bringing the...

  • Property Management

    7 months ago


    Caulfield, Australia Belle Property Full time

    **Caulfield, VIC**: Belle Property Caulfield is a well established, family run real estate business. We pride ourselves on quality and great service. We like to promote from within and our very supportive team is now looking for a new Assistant Property Manager. **We offer;** - Supportive and fun work environment - Modern office - Great opportunity for...

  • Cleaner

    7 months ago


    Caulfield, Australia Arcare Aged Care Full time

    **Salary Range** Minimum $24.87 - $25.69 per hour Casual positions available. - Job stability with meaningful and deeply rewarding work - Promotes and Supports a Healthy Work-Life Balance - Opportunities for Professional Development and Career Progression **About Arcare** As one of Australia’s leading aged care providers, we have 50 residences in QLD,...


  • Caulfield, Australia Arcare Aged Care Full time

    Job stability with meaningful and deeply rewarding work - Opportunities for Professional Development and Career Progression - Base hourly rate $26.33 plus 25% casual loading **About Arcare** As one of Australia’s leading aged care providers, we have 50 residences in QLD, NSW, and VIC, with more on the way! Our core focus is the relationship between...

  • Leasing Manager

    7 months ago


    Caulfield, Australia Gough Recruitment Full time

    **The Client**: Dominating the area with short term accommodation, this client predominantly looks after properties with lease agreements above 3 months. Growing quickly and extremely successfully, they are looking for the next superstar addition to the team. **The Role**: - Manage vacancies and ensure that properties have occupants at all times, all...

  • Property Manager

    7 months ago


    Caulfield, Australia Oak Recruitment Pty Ltd Full time

    1 in 4 Saturdays | Great Team | PM/BDM - Work from home 1 day / week | Handover with current PM - $80,000 - $90,000 + Comms | Clean portfolio 50 properties **Property Manager - Short-Term Accommodation** Office based in Caulfield are looking for a Property Manager to venture into the dynamic realm of Short-Term accommodation. Having first established 8...

  • Property Manager

    2 days ago


    Caulfield, Australia Spire Recruitment Full time

    A fun team at a progressive company - excellent training and support provided! - Portfolio of four buildings - all close-by to the office (parking spot included) - Open to experienced PM's or those with an Agents Rep looking for a first step We are on the hunt for a Property Manager - or a great Property Management Assistant ready to step up. *** This is a...


  • Caulfield, Australia Glen Eira City Council Full time

    Glen Eira Leisure - Full-time - Closing on: Oct 6 2024 - Add to favourites Favourite View favourites - **Fun and Innovative workplace culture**: - **Full time, permanent role**: - **$ 70,952.96 per annum + super** **About the Role** - Key responsibilities of this position include (but not limited to): _ - Build key member strategies based on reporting...

  • Property Manager

    7 months ago


    Caulfield, Australia Oak Recruitment Pty Ltd Full time

    1 in 6 Saturdays | Great Team of 20+ staff | PropertyMe - Work from home 1 day / week | Handover with current PM - $70,000 - $80,000 + Comms | Clean portfolio 150 properties **Property Manager - Caulfield** Come work within a professional, supportive team environment with over 20 staff including leasing support with our leasing consultants for the front...

  • Property Manager

    6 months ago


    Caulfield, Australia Oak Recruitment Pty Ltd Full time

    1 in 6 Saturdays | Great Team of 20+ staff | PropertyMe - Work from home 1 day / week | Handover with current PM - $70,000 - $80,000 + Comms | Clean portfolio 180 properties **Property Manager** Be situated in the heart of Caulfield, within a professional, supportive team environment with over 20 staff including leasing support with our leasing consultants...


  • Caulfield, Australia Applause Entertainment Australia Full time

    Applause Entertainment is one of Australia’s leading and most versatile entertainment and event consultancies, providing entertainment concepts and products for Corporate Functions, Festivals, and Private Functions, as well as Promotional and Marketing activations across Australia. We are looking for someone with the right attitude and attributes, to fit...


  • Caulfield South, Australia Fix My Tech Full time

    We are looking for an experienced tech with 2 years or more experience providing tech support and computer repairs. Suitable applicants will have their own car and possess enough experience to be able to handle our most common support and repair requests. Fix My Tech is an established local computer repair and I.T services business. We come to people in...


  • Caulfield South, Australia Bupa Full time

    About the Home Benefits of Bupa Supportive, collaborative, and caring team culture Continual learning and development opportunities Flexible working shifts and arrangements Relocation and accommodation assistance available Internal transfers across our care homes Discounts on Bupa products - Healthcare, Optical, Dental & other retail partners A...


  • Caulfield North, Australia Probe Group Full time

    **Description**: At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing...