Customer Service Officer

3 weeks ago


Melbourne Eastern Suburbs, Australia Frontline Human Resources Full time

**Our client**:
Our client is a manufacturer and designer of Windows and Doors, with an established reputation for commitment to innovative design and unsurpassed craftsmanship, and excellent customer service.

**The Opportunity**:
Our client is currently seeking a full-time permanent Customer Service officer, based in Bayswater North.

**What's on offer?**
- Day shift hours Monday to Friday start time 8.30am finish 4.30pm
- Office based role
- On site parking
- Great team environment
- 60-65k Salary + Super ( based on experiance)

**Key Responsibilities**:

- Provide advice to the customer regarding their requirements.
- Provide technical and product knowledge support to the customer.
- Review plans and gather firsthand information from related business
- functions to enable estimating, ordering and installation of the product.
- Generate cover sheets to send to our estimating team.
- Use V6 software to amend and update estimates.
- Provide feedback on solution product design improvements.
- Update CRM with relevant accurate information.
- Responds to customers within the agreed customer service response times.
- Supports response to showroom, phone, and online enquiries when required
- Supports business development managers

**Knowledge, skills, Experience**:

- Experience using CRM software
- Exceptional customer service skills
- Exceptional communication skills
- Exceptional presentation skills and a professional demeanour
- Experience reading and interpreting builder's plans

**Key Competencies**:

- Analytical mindset
- Excellent numerical skills
- Be technically proficient in the Trend product range
- Effective interaction as part of a team with a strong drive to succeed
- Ability to work independently where required
- Sets and maintains high performance standards commitments and is reliable
- Pays close attention to detail, accuracy and completeness
- Takes personal responsibility for the job performance, sticks to
- Adapts to changing work environments, work priorities and organisational needs
- Plans and organises tasks and work responsibilities to achieve objectives
- Expresses ideas and product information/solutions effectively
- Takes actions to influence customer sales
- Deals with difficult customer situations whiles still maintaining
- Computer skills - MS Office, CRM, V6 software, CAD, REVIT

**How to Apply**:
**Job posted on 3 Apr 2023**

**Victoria**
Eastern Suburbs Melbourne

**Permanent**

**Call Centre & Customer Service**
Customer Service - Customer Facing

Do you have any questions about this role?

Speak to a consultant
Contact your local Frontline branch
or call 1800 642 006



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