Customer Service Officer

1 month ago

Melbourne, Australia Charterhouse Full time

A great 6 month inbound customer service opportunity to work for a large council in the Northern suburbs | Join a collaborative and positive team
- **Previous customer service/ call centre experience is required**:

- **Represent the council providing excellent service to members of the community**:

- **Close to public transport** **| 6 month temporary opportunity**

**Customer Service Officer**

Are you a customer service expert with a desire to successfully carry out their responsibilities in a timely, professional and effective manner in accordance with agreed performance standards and service expectations?

You will be working in a council located in the northern suburbs. You will be joining a team committed to providing the highest quality service. They are a reputable and growing council who support a diverse environment. You will work as a team to undertake frontline call centre and cashiering/administrative tasks in order to achieve the delivery of effective and quality Customer Service.

**You will be responsible for**:

- Supporting and maintaining a positive image of the Council to members of the public through professional standards of personal presentation and through the provision of services/advice in a courteous and efficient manner.
- Delivering service to a high-volume call centre while contributing to the Key Performance Indicators required.
- Liaise with other departments while performing back office secretarial and administrative tasks

**To be successful you will have**:

- Experience in both face-to-face and high-volume telephone customer services
- Experience working in an administrative environment with a strong customer and team focus
- Great communication skills, written and verbal
- Language other than English will be an advantage
- Positive and proactive attitude towards work

**Benefits**
- Grow your Local Government knowledge and understanding.
- Work with a Community based organisation and help drive and deliver change.
- Immediate start opportunities.

**Please note you will need to obtain a police check before commencing this role.**
- If this position is not correct for you but you have experience working in Local Government please still do get in touch, we have numerous positions within council._
- At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace._

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