Manager Fraud Operations
2 weeks ago
About the team and role
With the growth of the Fraud Operations team, we have an additional Manager position. This new Manager will form part of the Fraud Operations leadership team and will be responsible for leading a team that helps to protect our customers and communities from Financial Crime.
The purpose of the Manager Fraud Operations (Scams) role is to protect our customers and communities from Financial Crime, in particular with a focus on scam prevention and the remediation of outstanding money mule accounts. The role is fast paced and requires the incumbent to lead a large team and shift between projects, staff queries, complex escalations and other areas of focus throughout the day.
The Manager Fraud Operations (Scams) needs to display a high level of team management, operational performance planning and stakeholder management. The role will focus on improving the performance of the team through coaching, operational planning, rule management (alongside the Intelligence and Analytics team) and continuous improvement, whilst displaying a growth mindset.
The role relies heavily on outstanding interpersonal skills and experience leading teams and uplifting team performance.
The ultimate goal for the Manager Fraud Operations (Scams) is to grow a happy and engaged team who are autonomous and empowered to fulfil their roles in the most effective and efficient way.
We are open to locations of Melbourne and Adelaide to support the existing established teams.
Experience, capabilities and qualifications
Demonstrated leadership capability running operational and/or call centre teams and genuine interest in developing a leadership career
Demonstrated experience transforming businesses, from the perspective of setting up new teams, supporting system changes and designing processes.
Well-developed written and verbal communication skills with a strong ability to communicate to a wide variety of stakeholders.
The below qualifications are desired, however not a mandatory requirement to fulfil the role:
Bachelor of Finance, Business, Accounting, Criminology (or similar)
Association of Certified Anti-Money Laundering Specialists (ACAMS): CAMS Certification
Active Operational Management (AOM) - or similar
About us
Our Purpose is the same today as it was when we were founded 160 years ago, and every day, we work hard to bring our company purpose to life; feeding into the success of our customers and communities and not off it.
We live and breathe our core values of Teamwork, Integrity, Performance, Passion, Leadership and Engagement.
What we Offer
A career with Bendigo and Adelaide Bank will see you become part of the team, your contribution will be valued, and you’ll get all the assistance you need to reach your full potential and achieve your objectives.
If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you
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