Client Service Officer

2 weeks ago

Mulgrave, Australia Lotus People Full time

Begin a dynamic career with a multinational leader in their field
- Provide exceptional, personal service and directly impact client satisfaction
- Unlock endless opportunities for career growth and development, with WFH flex
- Join a collaborative, respectful and inclusive work environment
- Play a crucial role in the business as a key point of contact
- $70,000 inclusive of super.

**The Company**

Lotus People are delighted to bring to the market this fantastic Client Service Officer position within a global financial services company. We absolutely love working with this client thanks to their warm culture and outstanding team

This role is based in a modern, spacious office in Mulgrave. You'll be part of a high-performing work environment while still enjoying a warm and welcoming culture. Plus, you'll have the flexibility of working from home two days a week.

With a strong international presence and a commitment to ethical and socially responsible practices, our client is consistently recognised for their excellence. This is your opportunity to be a part of an organisation that consistently ranks among the world's best employers.

**The Role**

Are you seeking a chance to kickstart your professional career and delve into the world of broking? This position provides remarkable growth opportunities, with full support and encouragement for your career development.

You'll play a central role in ensuring clients and customers receive exceptional support through your diligent sales administration. This role is pivotal for delivering top-notch service and will evolve into a position where you independently manage your portfolio of valued clients.

As a Client Service Officer, your responsibilities will include:

- Providing prompt and accurate responses to client and insurer inquiries.
- Meticulously documenting all call interactions and ensuring that follow-up actions are directed to the right recipients.
- Conducting daily follow-ups on documentation from clients and insurers.
- Handling invoice reconciliation.
- Assisting with ad-hoc administrative tasks.

**The Benefits**
- WFH flex 2 days a week
- Thrive in a vibrant office environment with a supportive team.
- Access custom career development and training programmes to support your continuous learning.
- Benefit from well-being initiatives and an employee assistance programme for mental and physical well-being.
- Participate in rewards programmes, the Employee Stock Purchase Plan, and Paid Volunteering days.
- The chance to join a multinational financial services company with incredible growth prospects.

**About You**
- Exceptional organisational abilities and the skill to manage multiple priorities effectively.
- Proficiency in written and verbal communication skills.
- Strong interpersonal skills, a natural ability to build relationships, and an enthusiastic personality.
- Problem-solving skills to adeptly handle client inquiries.
- The ability to thrive in a fast-paced, high-volume environment.
- Exceptional customer service skills.

This role is ideal for individuals with a bright and enthusiastic attitude, eager to take the next step in their professional career.

If you're ready to embark on a rewarding journey in the insurance sector with a clear path to becoming a Broker, we would love to hear from you

LI-CL1

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