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Client Service Officer

3 months ago

Mulgrave, Victoria, Australia Gallagher Full time

About Us:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.
We live a culture defined by
_The Gallagher Way_, our set of shared values and guiding tenets.

A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.


At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team.


Responsibilities:

Gallagher is one of Australia's and the world's largest Insurance broking and risk management companies with over 30,000 employees globally. We pride ourselves on being a socially responsible, ethical and collaborative organisation expressed through our Shared Values, The Gallagher Way. We are also proud to be named one of the

World's Most Ethical Companies by Ethisphere Institute and listed as one of the Insurance Business Australia Top

Insurance Employer for 2021 as well as Forbes Best Employer for Women.

Key accountabilities include:

  • Coordinating and compiling new business quotes and renewals
  • Providing a high level of customer service to clients, brokers, underwriters and other key stakeholders
  • Assisting in the overall account management and debtor management
  • Seeking opportunities to improve internal business processes
  • Gathering relevant client information and identifying key issues to provide assistance to broker
  • Ensure accuracy of documentation and policies for external and internal clients and procedures

About You

  • Previous experience in administration, sales or customer service
  • Experience within insurance i.e. underwriting, claims or broking viewed favourably
  • Tier 1 qualification desirable OR must be willing to complete upon commencement as fully supported by the business
  • Strong organisational and time management skills with the ability to prioritise and multitask
  • Excellent verbal and written communication skills
  • Excellent administration skills with a high attention to detail
  • Strong commitment to client service excellence

Gallagher offers great benefits and career development opportunities

  • Competitive remuneration and incentive program
  • Salary sacrificed superannuation
  • Flexible working options
  • Gallagher Rewards and discounts at 350+ major retailers
  • Employee Stock Purchase Plan to invest and share in company's growth potential
  • Any offer of employment and subsequent continuing employment is dependent upon the completion of relevant preemployment background checks. All applicants are required to undergo employment screening through probity checks prior to commencing._
Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices.