Customer Relations Officer
4 weeks ago
Eden Ritchie is seeking a Customer Relations Officer who will contribute to the team by proactively engaging with customers and internal and external stakeholders to efficiently and effectively manage and deliver outcomes to a broad range of complaints and enquiries relating to Department and its services. This position reports to the Team Advisor - Customer Relations Team.
- 4 months with 3 month extension option
- Brisbane CBD
**As the Customer Relations Officer, your key responsibilities will include**:
- Liaise with delivery partners to respond to customer feedback and complaints through effective coordination, monitoring and analysis of sometimes complex and sensitive issues
- Maintain effective output by prioritising a fluctuating workload measured against clear KPI's to ensure customer satisfaction and compliance with delivery targets in accordance with relevant legislation and policy
- Provide articulate and professional customer-focussed written and verbal advice to customers and stakeholders through a variety of channels in a timely and efficient manner
- Contribute to a culture of continuous improvement by developing local strategies and procedures, improved work practices, and providing project support
- Establish and maintain positive relationships that foster strong linkages between Customer Relations, business partners and other stakeholders to provide customer focussed outcomes that meet agreed timeframes and assist stakeholders to understand priorities and trends
- Support and assist users of the Customer Relationship Management system by coordinating and facilitating the triage of system queries and feedback and delivering training to system users
- Providing, interpreting and analysing information for stakeholders
- Investigate, interpret or evaluate information relating to complaints to either make decisions within existing legislation and processes or for escalating non-routine decisions
**If this role sounds like you, please APPLY NOW submitting your resume in WORD format.**
**If you would like more information or to discuss the role, please contact Alison Detaille on (07) 3230**
Job Reference: 587254
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