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Customer Insights Lead
3 weeks ago
**As the Customer Insights Lead you, will**: - Lead quantitative research, including management of customer satisfaction surveys, sample design, instrument design, and survey data analysis. Lead research activities to inform digital product and service design processes, using but not limited to usability studies, contextual inquiry, sentiment analysis, usability testing, A/B or multivariate testing and surveys.
- Analyse customer data and undertake driver analyses to gain customer insights to inform opportunities for continuous improvement of service delivery. Establish and sustain effective relationships with peers and stakeholders across Queensland Government to support delivery of customer research and insights initiatives. Utilise your facilitation and storytelling skills to present and share insights to build organisational understanding of customer insights. Create and maintain a customer research and insights repository for sharing research and insights with other teams. Develop and champion a standard set of measurement approaches and tools in consultation with government stakeholders to encourage alignment of customer experience measurement across government.Applications to remain current for 12 months.Job Ad Reference: QLD/487616/23Closing Date: Thursday, 25 May 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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Customer Insights Lead
2 weeks ago
Brisbane, Australia Transport and Main Roads Full timeIn this role you will work with a talented and innovative team that actively supports your career development, and provides the opportunity to work flexibly on whole of government initiatives that make a positive difference to the lives of our citizens. Work in an innovative, multi-disciplinary team that champions the delivery of contemporary,...
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Customer Insights Lead
1 week ago
Brisbane, Queensland, Australia Communities, Housing and Digital Economy Full timeAs the Customer Insights Lead you, will: Lead quantitative research, including management of customer satisfaction surveys, sample design, instrument design, and survey data analysis. Lead research activities to inform digital product and service design processes, using but not limited to usability studies, contextual inquiry, sentiment analysis, usability...
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Customer Insights Lead
1 week ago
Brisbane, Queensland, Australia Transport and Main Roads Full timeIn this role you will work with a talented and innovative team that actively supports your career development, and provides the opportunity to work flexibly on whole of government initiatives that make a positive difference to the lives of our citizens.Work in an innovative, multi-disciplinary team that champions the delivery of contemporary,...
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Customer Insights Lead
1 week ago
Brisbane, Queensland, Australia The State of Queensland Full timeTransport and Main Roads (Organisation site ) Design & Capability; Customer & Digital Strategy; Queensland Government Customer & Digital Group; Brisbane City As Customer Insights Lead, you will use your deep curiosity, thought leadership, and expertise in quantitative and qualitative methods to research, analyse and develop actionable insights to drive...
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Customer Insights Lead
1 week ago
Brisbane, Queensland, Australia Department of Transport and Main Roads QLD Full timeOther (Call Centre & Customer Service)Government - State (Government & Defence) In this role you will work with a talented and innovative team that actively supports your career development, and provides the opportunity to work flexibly on whole of government initiatives that make a positive difference to the lives of our citizens.Work in an innovative,...
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Customer Insights Lead
1 week ago
Brisbane, Queensland, Australia Compare the Market Full timeMarket Research & Analysis (Marketing & Communications) Full time Add expected salary to your profile for insights This job ad is the universe's way of telling you that you're currently in the wrong job.Compare the Market – yes, the one with the meerkats – is a high-growth FinTech company on a transformational journey. We are focused on designing,...
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Principal Advisor
2 months ago
Brisbane, Australia Transport and Main Roads Full timeIn the role of Principal Advisor (Customer Insights), you will play an important role in understanding TransLink's customers and potential customers, and providing meaningful and actionable insights across the organisation. TransLink is undergoing an exciting transition.You will use your market research skills to design or adapt customer research projects to...
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Data Platform Lead
6 days ago
Brisbane, Australia Talent Insights Group Full timeManage the vendor in delivering new cloud Data Platform - AWS and Databricks needed + Informatica, Greenplum, Cognos, PowerBI useful - Brisbane based with flexibility to WFH 2-3 days per week **Talent Insights** is searching for a **Data Platform Lead** to join our Client, an industry leading **Commercial Organisation** headquartered in Brisbane. - $180k to...
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Customer Research and Insights Manager
4 weeks ago
Brisbane, Australia u&u Recruitment Partners Full timeThis high-profile Government Statutory Body is looking for a Research Manager to lead and manage a newly formed the Customer Research and Insights team. Reporting into the Director of CX and Strategy and working alongside a team of CX and Human Centred Design specialists, this role will oversee the delivery of research across the organisation, including team...
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Customer Research and Insights Manager
2 months ago
Brisbane, Australia u&u Recruitment Partners Full timeThis high-profile Government Statutory Body is looking for a Research Manager to lead and manage a newly formed the Customer Research and Insights team. Reporting into the Director of CX and Strategy and working alongside a team of CX and Human Centred Design specialists, this role will oversee the delivery of research across the organisation, including team...
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Customer Research and Insights Manager
2 weeks ago
Brisbane, Queensland, Australia u&u Recruitment Partners Full timeThis high-profile Government Statutory Body is looking for a Research Manager to lead and manage a newly formed the Customer Research and Insights team. Reporting into the Director of CX and Strategy and working alongside a team of CX and Human Centred Design specialists, this role will oversee the delivery of research across the organisation, including team...
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Customer Insights Associate
2 months ago
Brisbane, Australia Virgin Australia Full time**Work type**: Full Time**Location**: Brisbane, Melbourne, Sydney**Job type**: Velocity Frequent Flyer, Customer Experience & Product**Applications close**: **Customer Insights Associate**: **Based in Sydney (preferred) or Brisbane or Melbourne** Hello. We’re Velocity Frequent Flyer, one of Australia’s largest loyalty programs. With more than 11 million...
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Data Platform Lead
1 week ago
Brisbane, Queensland, Australia Talent Insights Group Full timeManage the vendor in delivering new cloud Data Platform AWS and Databricks needed + Informatica, Greenplum, Cognos, PowerBI useful Brisbane based with flexibility to WFH 23 days per weekTalent Insights is searching for aData Platform Lead to join our Client, an industry leadingCommercial Organisation headquartered in Brisbane.- $180k to $210k inc super &...
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Client Insights Lead
2 weeks ago
Brisbane, Queensland, Australia Gallagher Full timeOverviewThe OpportunityDue to growth within the team, a new opportunity exists for a Client Insights Lead to join Gallagher Bassett's Sales and Client Insights team.The Client Insights team delivers insights, performance reporting, and administration services to the sales and client services division to sustainably grow and retain business.In this role, you...
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Client Insights Lead
4 weeks ago
Brisbane, Australia Gallagher Full timeOverview The Opportunity Due to growth within the team, a new opportunity exists for a Client Insights Lead to join Gallagher Bassett’s driven Sales and Client Insights team. The Client Insights team is accountable for delivering client insights, performance reporting, and administration services to the sales and client services division in order to grow...
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Client Insights Lead
3 weeks ago
Brisbane, Australia Gallagher Full timeOverview The Opportunity Due to growth within the team, a new opportunity exists for a Client Insights Lead to join Gallagher Bassett’s driven Sales and Client Insights team. The Client Insights team is accountable for delivering client insights, performance reporting, and administration services to the sales and client services division in order to grow...
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Client Insights Lead
4 weeks ago
Brisbane, Australia Gallagher Full timeAbout Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
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Client Insights Lead
1 week ago
Brisbane, Queensland, Australia Gallagher Bassett Full timeIntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
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Client Insights Lead
4 weeks ago
Brisbane, Australia Gallagher Bassett Full timeIntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
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Client Insights Lead
1 week ago
Brisbane, Queensland, Australia Gallagher Full timeAbout Us:Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...