End User Computing, Support Technician

4 weeks ago

Melbourne, Australia Deakin University Full time

**Job no**: 537722

**Work type**: Full-time

**Location**: Flexible, Melbourne - Burwood

**Categories**: Technical
- Flexible location
- Full-time and fixed term to 24 April 2025
- HEW 5 $74,148 - $83,163 + 17% Superannuation

Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Cloud Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world’s universities.

The End User Computing, Support Technician supports the provisioning of End User Computing (EUC) hardware for staff and student-based teaching spaces within the university. This position provides first level technical support for staff that present technical problems at service hubs located on each of the Geelong and Burwood campuses.

**Your key responsibilities will include**:

- Logistical management including handling the packing and unpacking of goods, coordinating physical relocation of hardware, repurposing hardware and ensuring their safe and timely transport
- Deploy Deakin's standard operating environment (SOE) to university-owned end-user hardware involves configuring and installing the necessary software and settings to ensure that the devices meet the university's requirements and standards
- Administration of asset management for university-owned end-user hardware involves maintaining accurate and up-to-date records of all devices, tracking their usage, and ensuring their proper maintenance and disposal
- Create practical, simple, and accessible solutions to problems after considering multiple perspectives
- Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate
- Clarify expectations and respond promptly to client requests, queries, or complaints to ensure client needs are met to agreed standards and timelines
- Improve convenience and accessibility by providing a range of service options
- Use knowledge of continuous improvement principles to analyse current processes and practices
- Collect and analyse information and data from a variety of appropriate sources to solve work problems
- Recognise the importance of teamwork and of effective communication amongst team members and build rapport within immediate team in ways that are respectful and inclusive of others
- Seek to understand the evolving digital landscape and keep abreast of trends and new technologies

**To be successful, you’ll have**:

- Completion of a Degree without subsequent relevant work experience; or
- Completion of a Diploma and at least two years subsequent relevant work experience; or
- Completion of a Post-Trades Certificate or Advanced Certificate and extensive relevant experience as a Technician; or
- An equivalent combination of relevant experience and/or education/training (Computer science or Information Technology)
- Demonstrated experience in enterprise computer provisioning processes (Intune/SCCM/Jamf Pro)
- Significant experience in supporting PCs and MACs both hardware and software
- Significant experience in customer engagement and delivering support and advice services
- Experience working in a university environment _*Desirable_

**Applications for this position close on 16 APRIL 2023.**
- Successful applicants will need to comply with vaccination mandates imposed by the relevant state/territory government. Applicants who attend third-party sites to undertake University activities will also be required to comply with any other directions or requirements in place at the third-party location._

**SPECIAL REQUIREMENTS**
- Infrequent work outside business hours may be required (e.g., work at evening or weekend events is required)
- Working with Children Check (refer to Recruitment Procedure)

**Please submit your updated resume and a short cover letter outlining your skills and experience for this role.**

**Are You Ready?**

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

**Advertised**: 30 Mar 2023 AUS Eastern Daylight Time

  • Support Technician, End User Computing

    1 month ago

    Melbourne, Australia Deakin University Full time

    **Job no**: 545784 **Work type**: Full-time **Location**: Geelong - City, Melbourne - Burwood, Flexible **Categories**: Information Technology, Technical - Based at either our Melbourne or Geelong Campus - Full-time and Fixed term until February 2025 - HEW 5 $77,114 - $86,490 + 17% Superannuation **Why **work with us?** At Deakin you will have access to...

  • End User Computing Team Leader

    22 hours ago

    Melbourne, Australia Probe Asia Pacific Pty Ltd Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • End User Support Engineer

    4 weeks ago

    Melbourne, Australia Talent International Full time

    The Client & Role: We’re currently working with an eastern-suburbs based transport company who are looking to bring on an EUS Engineer in a permanent capacity and provide technical service and support to the organisation including production support for their internal telephony system and associated sub-systems. Responsibilities: Liaise with vendors...

  • End User Computing Area Managers

    1 month ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    Executive Level 2 Lower, Ongoing - $125,428 - $140,871 + 15.4% super - Brisbane & Melbourne The Bureau of Meteorology is seeking a qualified Senior End User Computing (EUC) engineer who will manage and lead a team of support engineers providing Level 1 & Level 2 Information and Communication Technology (ICT) support across all Bureau offices based out of...

  • IT Support

    1 month ago

    Melbourne Airport, Australia AXIS Computing Full time

    **About Us** AXIS Computing is an Australian IT Company providing technical resources across Australia and New Zealand, not just in the capital cities, but also for the regional centres. Covering a range of supply, support and installation services, for both local and multinational organisations. **About You** We have an opportunity for a customer facing...

  • Infrastructure and End User Support Specialist

    4 weeks ago

    Melbourne, Australia Nike Full time

    Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks...

  • Casual IT Support Technician

    1 month ago

    Melbourne, Australia Computergate Full time

    Computergate offers a full range of Partner & Managed Services to provide comprehensive and cost effective IT support services for all size businesses. We are currently seeking a Casual IT Support Technician in Melbourne Metro, to provide high level of customer satisfaction for End Users at one of our National clients. Primary responsibilities include: -...

  • IT Support Level 1/2

    1 month ago

    Melbourne, Australia Michael Page Full time

    About Our Client Our client sits within the construction Industry Job Description The successful applicant will be responsible for: Responding to support requests and inquiries from end-users in a professional and timely manner. Troubleshooting hardware and software issues related to desktops, laptops, printers, and other peripherals. ...

  • IT Service Technician

    22 hours ago

    Melbourne, Australia Northbridge Recruitment Full time

    IT Service Technician Level 2 Support  We are working with an established and respected Australian MSP that has grown substantially year-on-year and now has 60 + staff across Australia and the Philippines, with an impressive list of customers nationally, an incredibly high staff retention rate and fantastic, supportive management.  Due to exceptional...

  • Desktop Support

    1 month ago

    Melbourne, Australia Michael Page Full time

    Career progression & development opportunitiesSupportive Team EnvironmentAbout Our ClientOur client sits within the construction IndustryJob DescriptionThe successful applicant will be responsible for: Responding to support requests and inquiries from end-users in a professional and timely manner. Troubleshooting hardware and software issues related to...

  • IT Desktop Support Technician

    1 month ago

    Melbourne, Australia Tesla Full time

    What to Expect What You’ll Do - Supports Windows and MAC. Diagnoses and troubleshoots computer and general network issues - Provide timely resolution of end user problems as per SLA - Provide support for field personnel remote communications and connectivity - Basic administration of phone systems - Exercise independent judgment consistent with department...

  • Casual IT Support Technician

    4 weeks ago

    Melbourne, Australia Computergate Full time

    Computergate offers a full range of Partner & Managed Services to provide comprehensive and cost effective IT support services for all size businesses. We are currently seeking a Casual IT Support Technician for a 3-month project in Port Melbourne with possibility of extension after 3 month. Primary responsibilities include: - Has good Knowledge on...

  • Service Desk Technician

    2 weeks ago

    Melbourne, Australia RSM AUSTRALIA Full time

    We are looking for an enthusiastic Service Desk Technician to support the national business with IT hardware deployment, support and training. Key responsibilities: Provide first and second level support the business with IT systems and software. Answers, evaluates and prioritises incoming requests and assists users with hardware, software, networking and...

  • Telecommunication Technician

    1 month ago

    Melbourne, Australia Zone IT Solutions Full time

    We have a job opening for an Telecommunication Technician to join a project. You will be responsible for providing IT support to a large organization with a substantial user base. **Responsibilities**: - Ensuring that telecommunication equipment and systems are installed correctly and efficiently. - Identifying and troubleshooting faults in...

  • User Experience Designer

    1 month ago

    Melbourne, Australia Bupa Full time

    **Posted** 20/02/2024 **Job Number** 29546 **Work type** Independent Contractor - Full Time **Posting End Date** 27/02/2024 **Help transform the health of millions of people!** If you’re into solving complex problems, creating seamless and personalised customer journeys, and are passionate about health, we’d love to hear from you! You could be part...

  • User Experience Designer

    1 month ago

    Melbourne, Australia Bupa Full time

    **Help transform the health of millions of people!** If you’re into solving complex problems, creating seamless and personalised customer journeys, and are passionate about health, we’d love to hear from you! You could be part of the team working to transform the health of Bupa customers. The bigger the challenge, the greater the reward - with a...

  • Regional IT Support Administrator

    2 weeks ago

    Melbourne, Australia Hexion Full time

    Regional IT Support Administrator Date: May 8, 2024 Location: Melbourne, VIC, AU Company OverviewAn opportunity exists for a high achieving, self-motivated and results driven individual to join the team at our regional Head Office based in Caroline Springs, Melbourne. About Us:  Grounded by a history that is deeply rooted in innovation, Hexion is a...

  • Computer Repair Technician

    1 month ago

    Melbourne, Australia MY GEEKS Full time

    We contract with hundreds of self-employed IT professionals across Australia to complete our increasing demand for appointments. IT is also a great way for IT independent contractors to fill any gaps in their employment by contracting with us. What you'll do: - Diagnose, troubleshoot and resolve each customer's issue/s using your knowledge, experience and...

  • Tssp IT Specialist Technician

    1 month ago

    Melbourne, Australia ITFocus Solutions Full time

    The Technical Support to Schools Program (TSSP) provides Specialist Technicians to deliver onsite scheduled support for schools under the Department information and communication technology initiatives. To be successful, having at least 1 years IT Support Skills experience is essential. You will be required to have a valid Working With Children's Check. A...

  • User Experience Designer

    1 month ago

    Melbourne, Australia Bupa Full time

    Hybrid work environment - work from home when it suits you - Deep dive into exciting projects in the emerging healthcare space - Join an inspired, energised team focussed on improving the health and wellbeing of our customers **Why Bupa?** Think beyond conventional insurance and finance sector roles. Health is rapidly emerging as the next big thing for...