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IT Asset Support Officer

2 months ago

Mawson Lakes, Australia University of South Australia Full time

Based in Information Strategy & Technology Services Unit at the Mawson Lakes campus
- Full-time, continuing position
- Salary range: $84,539 - $92,941 per annum (plus 17% superannuation)

**About the Role**

We have an opportunity for an IT Asset Support Officer to bring their skills and knowledge to UniSA.

You will be responsible for the technology required (including software and database management) to implement and manage the entire life cycle for IT assets across the University associated with end user computing and for providing technical advice on appropriate technologies for different business areas. You will ensure that standardised software and hardware configurations are produced to assist the streamlining of efficient support where feasible.

**Core Responsibilities**
- Coordinate the systematic approach of the lifecycle from the procurement and disposal of IT assets (software & hardware) relating to the end user computing devices
- Ensure processes relating to IT (hardware and software) asset 'life cycle' are documented and maintained
- Write clear and concise end-user documentation such as frequently asked questions and WIKIs on technical issues

**Essential Skills and Experience**
- Significant relevant professional IT experience in the development, support and documentation of a MS Windows based workstation Standard Operating Environment in a complex, networked environment
- Demonstrated knowledge of software licensing requirements and procedures
- Practical knowledge and demonstrated experience of the ITIL Service Management Framework, particularly in relation to asset management and the Configuration Management Database
- Experience in Excel and Database query and reporting tools to produce complex reports to inform business strategy and decision making
- Effective time management skills and the ability to maintain high productivity with minimum supervision

**About UniSA’s Information Strategy and Technology Services (ISTS)**

Information Strategy and Technology Services (ISTS), which has the primary strategic and operational responsibility for the provision of the UniSA’s considerable IT infrastructure and services has approximately 150 staff in 9 key areas. Information Strategy and Technology Services contributes to the University’s strategic goals and objectives by providing University wide IT support for staff and students.

**Benefits**

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

- Generous superannuation contributions of 17%
- Flexible working conditions
- Employee assistance and development programs
- Corporate health insurance
- Staff study support
- A variety of leave arrangements

**Culture**

As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our people are authentic, resilient, and influential, and we deliver results.

**How to Apply**

Please address your cover letter to
**5052**.

**Applications close: 11.30pm Sunday 23 April 2023**
- Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment._

LI-DNI

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