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Ict Support and Services Officer

3 months ago

Adelaide, Australia SA Government -DEPARTMENT FOR ENVIRONMENT AND WATER Full time

**Department for Environment and Water**
**Job reference**: 590980

**Location**: 5000 - ADELAIDE

**Job status**: Ongoing

**Eligibility**: Open to Everyone

**About the Department**
***
The Department for Environment and Water (DEW) works to help South Australians conserve, sustain and prosper. Our work is critical to South Australia’s future social, environmental and economic prosperity and well-being.

We aim to be a flexible, responsive and influential adviser to Government and we deliver high quality policy, programs and assets across our wide and diverse portfolio of responsibilities. Collaboration, diversity, inclusion, customer service and outcomes all matter to us. We work in partnership with community, traditional owners, industry and stakeholders to get results.

**About the Role**:
We currently have multiple opportunties available in our ICT branch for ICT Support and Services Officers.

The ICT Support and Services Officer provides high quality customer support to ICT system users via remote technologies and onsite support for both level 1 and 2 incidents and requests. The ICT Support and Services Officer seeks to understand the customer's needs, document the issue and resolve incidents in accordance with Service Level Agreements. The ICT Support and Services Officer will be responsible for the closure of tickets logged within the IT Service Management Application within the service management lifecycle as well as the delivery end user training, creation of documentation and identifying areas of improvement. The ICT Support and Services Officer is to determine customer requirements and enhance and improve the overall customer ICT experience.

If you are a tech-savvy problem solver with a passion for delivering exceptional support, then we want to hear from you

**What can we offer you**
- Working in an organisation that is contributing to significant environmental outcomes in the great state of South Australia
- Be part of a fun, collaborative and supportive team.
- Hybrid working model with flexible working options including work from home available to promote work life balance.
- Free entry into DEW managed National Parks in South Australia.
- Salary Sacrifice Benefits.
- Access to our Employee Assistance Program (EAP).
- Meaningful and rewarding career

**Contract**:
1 x Ongoing Contract
1 x Contract up to 2 years

**Special Conditions**:

- May be required to participate in fire management or associated duties.
- A current class “C” driver’s licence and willingness and ability to safely operate a 4wd is essential.
- Inter and intrastate and remote area travel is required, including travel in light aircraft.
- May be required to undertake intra or interstate travel and work outside of the normal hours of work.

**Remuneration**:
ASO4 - $75,430 min - $79,070 max p.a.

**Enquiries to**:
Daniel Eastwood - Manager ICT Support and Services
(08) 8204 9044

**Application Instructions**:
Applications are to be submitted online through I WORK FOR SA.

**Applications close**: 11/05/2024 11:00 PM