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Ict Desktop Support Officer
4 weeks ago
Seeking applicants with a demonstrated knowledge and experience in ICT Service Delivery, particularly:
- Provide level 1 and 2 technical advice and support, administration, and training for staff through the triage of the client's Service Desk ticketing requests
**ICT Desktop Support Officer (Level 1/2)**:
Our client, an independent statutory agency that manages a large national water resource, are seeking the experience of a** ICT Client Services Officer (level 1/2 support)** 6 month contract located in Adelaide with the possibility of 4 x 6 month contract extensions
**Requirements**:
Seeking applicants with a demonstrated knowledge and experience in ICT Service Delivery, particularly:
- Provide level 1 and 2 technical advice and support, administration, and training for staff through the triage of the client's Service Desk ticketing requests
- Working knowledge of Microsoft 365
- Build, deploy and manage desktop assets
- Identify and contribute to business process improvement activities
- Liaise with service providers on technical issues and product roadmaps.
- Demonstrated understanding of the Australian Government ICT Security requirements
**Estimated start date - **Monday, 10 July 2023
**Initial contract duration - **22/12/2023
**Extension term - **6 months
**Number of extensions - **4
**Location of work - **Adelaide, SA
**Working arrangements**
This role is Adelaide-based but will be required to travel to Mildura and other regional locations as needed. This role will be required to attend the office 4 days per week or per operational requirements.
**Security clearance - **Must be able to obtain Baseline
**Experience required**:
- **Demonstrated knowledge and experience in providing level 1 and 2 technical advice and support, administration, and training for staff through the triage of the client's Service Desk ticketing requests**
- **Demonstrated knowledge and experience in Microsoft 365**
- **Demonstrated knowledge and experience in building, deploying, and managing desktop assets**
- **Demonstrated knowledge and experience in identifying and contributing to business process improvement activities**
- **Demonstrated knowledge and experience in liaising with service providers on technical issues and product roadmaps**
- **Demonstrated understanding of the Australian Government ICT Security requirements
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