Customer Partner

3 weeks ago

Cremorne, Australia Reece Group Full time

Customer Partner - Consumer & Builder
You probably know Reece as Australia’s largest supplier of plumbing and bathroom products.

But we are much more than that. We are a leading Australian distributor of trade products to residential, commercial and infrastructure customers. We’re an ASX listed company with more than 800 branches and 8,000 employees across Australia, New Zealand and the United States and we’re growing all the time.

Reece Group’s Consumer & Builder team is responsible for all consumer marketing activities as well as our important Builder customers. The major focus for this position is on the Bathrooms portfolio, inspiring our customers with engaging communications, best in market services and brilliant customer experiences in-store and online.

**About the Role**:
Reporting to the Marketing Leader, Consumer & Builder the Marketing Customer Partner is responsible for attracting, retaining and growing our customer base by identifying and creating valuable, innovative and differentiated customer experiences.

They are responsible for implementing brand, customer experience and growth strategies, based on deep customer insights and market understanding across our consumer and builder customers.

Responsibilities include (and are not limited to):

- Management of the Customer Calendar, comprising of everything our customers see across our marketing touchpoints
- Partnerships & Sponsorship management, including The Block and key brand ambassador partners
- In-store experience across our Bathroom Showrooms, with Point Of Sale for campaigns and services
- Insight generation and analysis
- Reporting and budget management
- Agency management, including creative, media and insight partners

**About you**:
To be successful in this role, you will demonstrate a strong interest and curious approach to understanding how Reece works. You will be driven to develop incredible on and offline assets and customer experiences, with a focus on the Bathrooms category.

We’re looking for a savvy marketing partner with:

- Minimum 4 years in marketing positions
- A bachelor’s degree in business, marketing or related disciplines
- Superior stakeholder engagement skills
- A positive, can-do attitude
- The ability to analyse, manage projects and draw recommendations from data
- Demonstrated capability in the areas of;
- Marketing Planning
- Digital Marketing & Content Creation
- Social Media (Organic Growth, Influencers & Partnerships, Acquisition, Performance)
- Budget Management
- Media & Sponsorship
- Partner & Agency Management

This is a full-time, permanent position based in our headquarters in Cremorne (Vic). Reece offers a competitive salary, hybrid and flexible work arrangements, a brand-new state-of-the-art office, EAP services and more. With Reece, your ideas will be welcomed and your career supported.

Reece is a place where people make a real difference. And that’s the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.

If you would like to seize the opportunity to work for an iconic Australian brand with broad exposure to a business in which you can genuinely make an impact - we’d love to hear from you.

**How can you build a career with Reece.**:
Reece is different. We're a successful company that doesn't like to make a fuss of our success. We're a big business that works hard to retain the great things from when we were a small business.

We value common sense as highly as a university degree. We encourage people to have a go and don't mind if they fail. We promote people based on performance, not age.

Reece is a place where people make a real difference. And that's the secret to our success - having the right people, with the right attitude in the right roles.

We're looking for the right people now. People who like people. People who like to talk but also like to listen. People who like to perform. People who can recognise an opportunity and seize it. People who are prepared to promote themselves.

Read on. You will quickly discover whether you might be the right person, and whether we might be the right place for your career.
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_

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