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Field Service Manager

5 months ago

Moorebank, Australia Coates Full time

**About us**
At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.

The Field Service Manager **(based in Moorebank) **is responsible for managing a team of Field Service Fitter Mechanics within a designated service area and ensuring all breakdowns reported on customer sites are responded to and dealt with promptly and safety. The Field Service Manager is responsible for ensuring the team of Field Service Fitter Mechanics are skilled to provide exceptional customer service during all customer callouts and that they complete all work on customer sites in line with safety, legal and quality budgetary protocols.

**Your new role awaits**:

- Effectively develop, coach and support our team of contractors to ensure alignment to our business processes
- Achieve key KPI’s (reduced number of equipment breakdown calls, calls attended within SLA’s) in line with National standards in service
- Ensure the appropriate training of new and existing Technicians and contractors to ensure consistent alignment to Coates policies and procedures
- Understand and maintain appropriate resource and staff levels in line with maintenance demands and budget requirements
- Ensure the team of Field Service Fitter Mechanics complete repairs on customer sites in line with safety, legal and quality budgetary protocols
- Ensure the team delivers exceptional customer service and is capable in fault finding technical/mechanical equipment quickly, providing solid solutions and effectively liaising with the customer during a potentially difficult or frustrating time
- Drive service efficiency and improvement project initiatives through the field service team
- Ensure all repairs on equipment completed by Field Service Fitter Mechanics on site follows trade practice and Silver Service standards, ensuring safety at all times

**What you’ll bring to the role**:

- Trade qualified in a related discipline
- Extensive experience in a similar management role managing employees servicing equipment
- Proven ability to implement and maintain a safety-first culture
- People management and development skills
- Proven ability to self-manage time and workload according to deadline
- Mechanical aptitude

**What you’ll get in return**:
As part of our team, you’ll enjoy a range of perks and benefits including:

- Competitive remuneration (because we value great work and believe it should be rewarded)
- Flexible working arrangements to help you balance your work life with your home life
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

**Why Coates?**
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program. Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. Equipped for you