Regulatory Service Officer

3 weeks ago

Sydney, Australia NSW Government Full time

**Regulatory Operations Support Officer - Metropolitan Compliance, SafeWork NSW**

**Grade**:Clerk Grade 3/4
**Duration**: Ongoing
**Location**: Gosford / Parramatta
**Closing Date: Wednesday 15**th** May 2024 (9:59AM)**

**Benefits**
- Salary range: $79,032 - $ 86,539 + superannuation
- Genuinely flexible working arrangements.
- Newly created positions with the opportunity to help us build the support for the operational teams
- Be part of the team at SafeWork who are at the forefront of ensuring workers are safe across greater Sydney.

**About the Team**

SafeWork NSW is the state’s workplace health and safety regulator. We work in partnership with businesses, workers and their representatives to create safe, healthy and productive workplaces across NSW. We secure compliance through, advice, education and enforcement of the work health and safety legislation.

Metropolitan Compliance are at the forefront of sustained safety in workplaces across the greater Sydney area. We have universal compliance expertise enabling us to respond to any hazards, harms and industries. We respond if there is a serious injury, illness or dangerous occurrence to increase compliance and prevent recurrence. Often being the first interaction a business will have with SafeWork NSW, we have a critical role in setting the foundations for a business to have a safe and productive workplace.

**About the Role**

We have created two new positions in the Metropolitan Compliance directorate to perform the Regulatory Operations Support (RSO) roles. Our operations are structured into four teams of Inspectors who enforce and verify compliance to protect workers. These four teams are split by geographical areas. Each RSO will have a direct reporting line to one manager and will support two teams of Inspectors.

**Key responsibilities**:

- Respond to a wide range of requests from customers via telephone or in writing, and exercise judgment in determining matters that require escalation to the appropriate person
- Provide a range of administrative and support services, such as records management, correspondence, reporting, meeting and event coordination, to support the effective operation of the team/directorate
- Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements, to support information flow and inform decision making
- Complete routine financial transactions and purchasing services, ensuring compliance with agency standards and procedures
- Respond to enquiries, and escalate and redirect issues as required, to ensure the provision of accurate information
- Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible.
- Perform governance and auditing tasks across our operational systems and files

**Key attributes**:

- IT essentials: Microsoft office 365 suite including outlook, teams, word, excel and SharePoint. IT desirable skills: SAP, Visio, WSMS
- Meeting competing priorities while ensuring customer and/or business needs are met.
- Delivering multiple regulatory and administrative support activities and services in line with agreed standards, timeframes, and milestones, given tight timeframes and the need to maintain accuracy and attention to detail.
- Demonstrating time management skills and ability to prioritise work activities in a high-volume regulatory environment with competing priorities
- Ability to deal effectively, courteously and discreetly with topical/contentious issues whilst maintaining expectations for operational efficiencies
- Ability to keep up to date with relevant policies and procedures in order to provide accurate and efficient levels of support
- Ability to work in a team, collaboratively and share information to achieve business outcomes
- Ability to respond to and resolve enquiries both from internal and external customers, providing information and resources

**Key challenges**:

- Prioritising work activities and requests for information in a high-volume regulatory environment with short turn around times
- Coordinating administration for multiple teams within a regulatory and enforcement environment
- Thinking ahead of the work to ensure managers and Inspectors are always equipped for regulatory work
- Represent the organisation in an honest, ethical and professional way maintaining privacy where required.
- Understand and follow legislation, policies and codes of conduct.
- Provide timely, accurate and consistent information, support and assistance.
- Provide a range of administrative services to the Operational teams and across the Directorate.

**How to Apply**
Please submit your updated CV for review (no more than 5 pages) and a cover letter (no more than 2 pages) demonstrating:

- How you meet the outlined requirements of the role
- Your passion for this type of work and why you are interested in the role
-

  • Regulatory Officer

    2 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    Work collegiately with the team and other IPC staff to undertake reviews, investigate complaints and other regulatory activities. - Contribute to projects to support IPC regulatory functions to facilitate improved understanding and compliance. - Collaborating with the team and other IPC staff to contribute to developing and implementing business processes...

  • Regulatory Operations Officer

    2 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Regulatory Operations Officer** **Grade: Clerk Grade **5/6 **Duration**:Multiple ongoing positions **Closing Date**:Sunday 18th June 2023 [9:59am] **Location**: Parramatta - Be part of a dynamic and responsive team to help improve experiences for the people and businesses of NSW - A great opportunity to take the next step in your regulatory career - A...

  • Regulatory Operations Officer

    5 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Regulatory Operations Officer - Transport & Business Licensing, Fair Trading Operations** **Grade**:Clerk Grade 5/6 **Duration**: Ongoing **Location**: Parramatta **Closing Date**: Thursday 16th May 2024 [9:59am] **Salary Range**: $93,295 - $102,941 per annum + super - Do you thrive on improving business practices and delivering innovative solutions...

  • Regulatory Officer

    4 days ago

    Sydney, Australia HOBAN Recruitment Full time

    HOBAN is working with a State Government Department who are seeking a Regulatory officer to join their team in a 3-month assignment. **What's in it for you** - State Government Department - 35 hours per week - 3-month assignment, potential to extend - $38 - $66 per hour + Superannuation - Based in St Leonards **Duties and Responsibilities**: - This role...

  • Regulatory Compliance Officer

    2 days ago

    Sydney Western Suburbs, Australia HAYS Full time

    Multiple Positions Available - APS5 Regulatory Compliance Officer & APS6 Senior Regulatory Compliance Officer **Your new company** This is an independent government agency responsible for working with people with disability, service providers and the community to deliver nationally consistent and effective regulation of service providers. **Your new...

  • Regulatory Officer

    6 days ago

    Sydney Central Business District, Australia HAYS Full time

    Short Term Regulatory Officer Needed! **Your new company** A short term assignment for a Regulatory Officer has become available for an independent statutory authority that administers legislation dealing with privacy in NSW. **Your new role** As a Regulatory Officer, you will be a part of a team who support members of the community to exercise their rights...

  • Regulatory Assurance Officer

    2 months ago

    Sydney, Australia NSW Government -TAFE NSW Full time

    **Regulatory Assurance Officer** **TAFE Worker Level 6** **St Leonards TAFE NSW Campus** **3 x Temporary Contracts** **BE BOLD. BE AMBITIOUS. MAKE YOUR NEXT MOVE THE RIGHT ONE.** - Attractive salary package and employee benefits - 3 x Temporary Opportunities - Flexible work arrangements **THE OPPORTUNITY** TAFE NSW is the leading provider of vocational...

  • Regulatory Support Officer

    2 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    Work collegiately with the team and other IPC staff to provide front line support for service delivery to clients and agencies. - Undertake a range of casework related activities including research and analysis of information. - Temporary, Part-time located at the McKell Building - Haymarket **About the role** As the Regulatory Support Officer, you will...

  • Coordinator Compliance

    2 weeks ago

    Sydney, Australia Public Sector People Full time

    The Co-ordinator Compliance & Regulatory Services is responsible for the day-to-day supervision and coordination of the Compliance and Regulatory Services teams within Council, with a view to achieving Council’s Vision pertaining to regulation, compliance, and excellent customer service outcomes. - This is a permanent role - Joining Strathfield Council -...

  • Advisor Regulatory Operations

    2 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Advisor Regulatory Operations** **Grade**:Clerk Grade 7/8 **Location**:Flexible location across NSW with frequent travel to a DCS office for team landing days. **Duration**: Ongoing **Salary**:Base salary starting from $101,947 plus 10.5% Superannuation **Closing Date**:Monday 13th February 2023 [9:59am] - Be part of a dynamic and responsive team to help...

  • Regulatory Business Analyst

    4 weeks ago

    Sydney, Australia Talenza Full time

    Job Title: Regulatory Business AnalystLocation: SydneyIndustry: Financial ServicesType: 12-month day rateRate: Aligned with market ratesAs a Regulatory Business Analyst, you will play a pivotal role in ensuring that the organization complies with all relevant regulatory requirements. You will work closely with various departments to identify, analyze, and...

  • Regulatory Support Officer

    1 week ago

    Sydney, Australia NSW Government Full time

    **Regulatory Support Officer (Grade 5/6) at the Information and Privacy Commission NSW (IPC)** **Benefits**: - Work collegiately with the team and other IPC staff to provide front line support for service delivery to clients and agencies. - Undertake a range of casework related activities including research and analysis of information. - This role is...

  • Regulatory Safety Officer

    3 weeks ago

    Sydney, Australia HAYS Full time

    Regulatory Safety Officer **Your new company** Your new company is an independent national regulatory body within part of the construction industry looking for a safety professional to join their team. **Your new role** In your new role you will be responsible for: - Building relationships with companies to inspire and promote safety within the...

  • Regulatory/information Officer

    1 month ago

    Sydney, Australia Salt Recruitment Full time

    We are looking for Enforcement Officers with extensive experience in regulatory and compliance activity with a demonstrated ability to use effective well-developed interpersonal skills to manage difficult interactions, resolve conflict, and de-escalate situations. You will be required to frequently travel to locations throughout NSW, and your...

  • Aps4 Regulatory Services Officer

    3 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    Federal Government Contract | $49.25ph + super **Your new company** An exciting opportunity has arisen within a Federal Government Department based in the Sydney CBD. This department manages the national authority for the regulation of Civil Aviation. **Your new role** Responsibilities include, but not limited to - Answers some client enquiries via...

  • Regulatory OTC Reconciliations Officer

    5 days ago

    Sydney, Australia ANZ Banking Group Full time

    **Req ID**: 60402 **Department**: Insto Markets COO **Division**: Institutional **Location**: Sydney About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things - whether they’re buying a...

  • Regulatory Adviser

    1 month ago

    Sydney, Australia TAL Full time

    Company Description Welcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...

  • Regulatory Associate

    2 months ago

    Sydney, Australia Pfizer Full time

    Why Patients Need You We're looking to bring medicines to the world faster and we are not willing to compromise on excellence and integrity. Adhering to local and global regulations is essential and the ever-changing regulatory environment requires forward thinking and attention to detail. Your dedication and expertise will help expand and accelerate...

  • Regulatory Officers

    3 weeks ago

    Sydney, Australia Staffing Group Full time

    Competitive Salary = $$$$'s - Supportive Team - Ongoing Professional Development **Your Responsibilities**: Work closely with rail operators and rail safety workers to oversee safety practices and ensure compliance with the Rail Safety National Law. Your tasks will include: Conducting regulatory activities like site visits, audits, inspections, and...

  • Regulatory Adviser

    2 weeks ago

    Sydney, Australia TAL Full time

    **Company Description** Welcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...