Regulatory Operations Officer

2 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Regulatory Operations Officer**
**Grade: Clerk Grade **5/6
**Duration**:Multiple ongoing positions
**Closing Date**:Sunday 18th June 2023 [9:59am]
**Location**: Parramatta
- Be part of a dynamic and responsive team to help improve experiences for the people and businesses of NSW
- A great opportunity to take the next step in your regulatory career
- A competitive salary with flexible working arrangements available

**Our Commitment to Diversity & Flexibility**
We are committed to diversity, inclusion, and new ways of working,
We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.
This is an opportunity for an ongoing position. The roles can be based from any DCS hub location with flexible working arrangements available. Travel to Parramatta will be required.

**About us**
The Licensing & Funds stream within Better Regulation Division (BRD) delivers a diverse range of regulatory schemes to enable individuals, businesses, and organisations to operate in NSW while assuring the community that the requirements of the law are being met. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.Exciting opportunities are available as a Regulatory Operations Officer within Building, Business and Workplace Safety (BBWS) Licensing, or in similar roles within Licensing and Funds, Better Regulation Division.

**To shine in this role, you will**:

- Have a can-do attitude and a passion for customer service, and experience in building a culture of continuous improvement.
- Be flexible, show initiative and respond quickly when situations change.
- Have the ability to adapt, be fluid and positive in a team environment.
- Thrive in a busy work environment while also supporting colleagues to achieve their outputs, and pride yourself on attention to detail and possess the ability to meet deadlines.
- Possess outstanding organisational and time management skills and the ability to prioritise accordingly.

**This role is responsible for**:

- Responding to complex enquiries and/or a broader range of escalated enquiries from external and internal clients/customers according to service standards.
- Coaching others to complete related tasks and achieve service standards
- Provide reconciliation and administrative services, respond to enquiries, and complete a range of processing activities with accuracy and efficiency
- Develop and maintain specialised knowledge, techniques, and skills to deliver a high-quality service
- Reviewing and analyse work volumes, report new or emerging issues or trends, and contribute to changes and strategies to achieve business outcomes
- Ensuring all customer enquiries, complaints and issues are accurately captured and authorised policies and procedures are adopted for triage, resolution, referral or escalation.

**To Apply**

Please submit your resume of no more than 5 pages, and a cover letter of no more than 2 pages demonstrating your capability for the role.

**Important contacts**

Salary Grade 5/6, with the base salary for this role starting at $89707 base plus superannuation

**Closing Date:Sunday 18th June 2023 [9:59am]**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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