Customer Business Manager Coles, Homecare

6 months ago

North Rocks, Australia Unilever Full time

**Who we are?**

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets.

We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world’s first purposeful brand, Sunlight Soap more than 100 years ago, and it’s at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team

At Unilever ANZ, we have also embarked on something special: we are proud to be undertaking a 4 Day work week trial. This trial will see our staff retain 100 percent of their salaries, while working 80 percent of the time and delivering 100 percent of business outcomes. **The Customer Business Manager Coles, Homecare role is designed to be fully functional in the 4-Day work week trial.**

**Job Summary**

The Customer Business Manager is a pivotal Customer role in the Coles team and the Homecare Business Group. Externally facing, the role will manage the Homecare business at Coles, focusing on both the operational execution of sales strategies and the development of strategic customer relationships. The role is designed to enhance Unilever’s customer management, acting as a critical bridge, ensuring that strategic plans are translated into actionable operational initiatives, driving both short-term performance and long-term growth.

We are looking for an exceptional **Customer Business Manager Coles, Homecare**. This role will require a dynamic individual who can balance the operational focus and strategic vision. They will play a crucial role in driving the customer agenda, fostering team development, and leading Unilever towards successful partnerships and market growth.

**Role Responsibilities**:

- Develop a comprehensive understanding of the Customer’s strategic agenda and align Unilever’s plans accordingly.
- Full ownership of the Coles Homecare Customer Strategy, developing and delivering the plan internally & externally.
- Contribute to the creation of a 3-year strategic customer plan, integrating insights from CSP and Customer Director
- Delivery of Turnover, Customer Profitability and TTS budgets of the Coles Homecare Business.
- Build and maintain strong relationships with key customer contacts at various levels (e.g. Category Managers, Trading Managers, Category Directors, Buyers, Supply contacts, Marketing contacts), and internal stakeholders (e.g. CSP & Marketing)
- Drive joint business planning and negotiations, ensuring that plans are robust, achievable, and mutually beneficial.
- Building (with CSP team), executing and delivering an optimal promotional plan for the Fabric Cleaning and Fabric Conditioner categories in Coles.
- Owning the straights budget to craft a share winning plan and overseeing the development and execution of in-store activation events in Coles.
- Lead range and merchandising reviews to deliver desired range and space outcomes, working in collaboration with the Customer Strategy and Planning (CSP) and Marketing teams.
- Ownership of the short-term volume and spend forecast aligned to Sales & Operations Planning (S&OP) process for Homecare categories. Working with Demand Planners and Coles business to craft accurate cash up and in month forecasts.
- Lead initiatives for category growth, in-store performance, and adoption of future technologies.
- Play a leadership role within the Coles team, fostering a culture of high performance
- Day to day administration and management of Coles Account e.g. sending promotional agreements, claims matching, straights allocations etc.
- Deliver regular reports on customer category performance using multiple data sources available to analysis performance and identify any risks/opportunities
- Work closely with internal teams (Marketing, Supply Chain, Finance) to ensure cohesive strategy and execution.
- Drive continuous improvement in processes and strategies based on market trends and customer feedback.

**Key Skills**
- Relationship Building, Advanced Negotiation Skills, Bias for Action, Attention to Detail, Advanced Ability to “mine” market data including Nielsen, Homescan.

**Does this sound like You?**
- 5+ years in FMCG Account Management
- Experience in Customer Marketing/Trade Category Management and Account Management/Field Sales

**What awaits you at Unilever?**

The core of Unilever’s culture is captured as

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