Customer Business Manager Woolworths, Homecare

7 months ago

North Rocks, Australia Unilever Full time

**Who we are?**

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets.

We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world’s first purposeful brand, Sunlight Soap more than 100 years ago, and it’s at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team

At Unilever ANZ, we have also embarked on something special: we are proud to be undertaking a 4 Day work week trial. This trial will see our staff retain 100 percent of their salaries, while working 80 percent of the time and delivering 100 percent of business outcomes. **The **Customer Business Manager Woolworths, Homecare **role is designed to be fully functional in the 4-Day work week trial.**

**Job Summary**

The **Customer Business Manager** is a pivotal Customer role in the Woolworths team and the Homecare Business Group. Externally facing, the role will manage the Homecare business at Woolworths, focusing on both the operational execution of sales strategies and the development of strategic customer relationships. The role is designed to enhance Unilever’s customer management, acting as a critical bridge, ensuring that strategic plans are translated into actionable operational initiatives, driving both short-term performance and long-term growth.

We are looking for an exceptional **Customer Business Manager Woolworths, Homecare**. This role will require a dynamic individual who can balance the operational focus and strategic vision. They will play a crucial role in driving the customer agenda, fostering team development, and leading Unilever towards successful partnerships and market growth.

**Role Responsibilities**:

- Develop a comprehensive understanding of the Customer’s strategic agenda and align Unilever’s plans accordingly.
- Full ownership of the Woolworths Homecare Customer Strategy, developing and delivering the plan internally & externally.
- Contribute to the creation of a 3-year strategic customer plan, integrating insights from CSP and Customer Director
- Delivery of Turnover, Customer Profitability and TTS budgets of the Woolworths Homecare Business.
- Build and maintain strong relationships with key customer contacts at various levels (e.g. Category Managers, Trading Managers, Category Directors, Buyers, Supply contacts, Marketing contacts), and internal stakeholders (e.g. CSP & Marketing)
- Drive joint business planning and negotiations, ensuring that plans are robust, achievable, and mutually beneficial.
- Building (with CSP team), executing and delivering an optimal promotional plan for the Fabric Cleaning and Fabric Conditioner categories in Woolworths.
- Owning the straights budget to craft a share winning plan and overseeing the development and execution of in-store activation events in Woolworths.
- Lead range and merchandising reviews to deliver desired range and space outcomes, working in collaboration with the Customer Strategy and Planning (CSP) and Marketing teams.
- Ownership of the short-term volume and spend forecast aligned to Sales & Operations Planning (S&OP) process for Homecare categories. Working with Demand Planners and Woolworths business to craft accurate cash up and in month forecasts.
- Lead initiatives for category growth, in-store performance, and adoption of future technologies.
- Play a leadership role within the Woolworths team, fostering a culture of high performance.
- Day to day administration and management of Woolworths Account e.g. sending promotional agreements, claims matching, straights allocations etc.
- Deliver regular reports on customer category performance using multiple data sources available to analysis performance and identify any risks/opportunities.
- Work closely with internal teams (Marketing, Supply Chain, Finance) to ensure cohesive strategy and execution.
- Drive continuous improvement in processes and strategies based on market trends and customer feedback.

**Key Skills**
- Relationship Building, Advanced Negotiation Skills, Bias for Action, Attention to Detail, Advanced Ability to “mine” market data including Nielsen, Homescan.

**Does this sound like You?**
- 5+ years in FMCG Account Management
- Experience in Customer Marketing/Trade Category Management and Account Management/Field Sales

**What awaits yo

  • Customer Business Manager Coles, Homecare

    7 months ago

    North Rocks, Australia Unilever Full time

    **Who we are?** On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets. We have a long tradition of being a...

  • Customer Business Manager

    1 month ago

    North Rocks, Australia Unilever Full time

    **Who we are?** **ABOUT ICE CREAM: Life Tastes Better With Ice Cream** Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35...

  • Night Fill Manager Ea

    6 months ago

    Altona North, Australia Woolworths Full time

    **Nightfill Manager**: This physically oriented role will see you lead a well-oiled team who set the store up for success for the next day of trade. Your analytical approach and ability to see the bigger picture will help you identify the night’s priorities and communicate and designate work to achieve these outcomes. You and your team will focus on...

  • Night Fill Team Member

    2 months ago

    Altona North, Australia Woolworths Full time

    **Night Fill Team Member**: Starting in the afternoons or evenings, your work in restocking our shelves is vital in keeping the store ticking and our customers happy. Regular use of store equipment including pallet jacks, cutting tools, PPE for cold areas as required will be tools provided to support you in delivering a great offer to our...

  • Fruit & Veg Team Member - Woolworths Millers

    2 months ago

    Altona North, Australia Woolworths Full time

    **Fruit & Veg Team Member**: Working with fresh fruit and vegetables is just the beginning of an exciting role. Focus on full range availability through filling products, quality checks and stock counts supports a great offer for our customers. Woolworths are offering seasonal casual employment to support our stores during our busiest time, which is...

  • Night Fill Team Member

    5 days ago

    Hampton North, Australia Woolworths Full time

    **Night Fill Team Member**: Starting in the afternoons or evenings, your work in restocking our shelves is vital in keeping the store ticking and our customers happy. Regular use of store equipment including pallet jacks, cutting tools, PPE for cold areas as required will be tools provided to support you in delivering a great offer to our...

  • Night Fill Team Member

    7 months ago

    Warradale North, Australia Woolworths Full time

    **Night Fill Team Member**: Starting in the afternoons or evenings, your work in restocking our shelves is vital in keeping the store ticking and our customers happy. Regular use of store equipment including pallet jacks, cutting tools, PPE for cold areas as required will be tools provided to support you in delivering a great offer to our...

  • Fresh Service Team Member

    7 months ago

    Hampton North, Australia Woolworths Full time

    **Fresh Service Team Member**: From meats and cheeses to antipasto, you’ll handle some delicious products. With a focus on behind the glass ‘in the deli’, we deliver a consistent and fresh customer service experience with our wide range of products. Always ensuring product quality, date checks and the highest food safety standards. **Woolworths, a job...

  • Fresh Service Team Member

    7 months ago

    Warradale North, Australia Woolworths Full time

    **Fresh Service Team Member**: From meats and cheeses to antipasto, you’ll handle some delicious products. With a focus on behind the glass ‘in the deli’, we deliver a consistent and fresh customer service experience with our wide range of products. Always ensuring product quality, date checks and the highest food safety standards. **Woolworths, a job...

  • Fresh Service Team Member

    7 months ago

    North Shore, Australia Woolworths Full time

    **Fresh Service Team Member**: From meats and cheeses to antipasto, you’ll handle some delicious products. With a focus on behind the glass ‘in the deli’, we deliver a consistent and fresh customer service experience with our wide range of products. Always ensuring product quality, date checks and the highest food safety standards. **Woolworths, a job...

  • Fresh Service Team Member

    5 days ago

    Hampton North, Australia Woolworths Full time

    **Fresh Service Team Member**: From meats and cheeses to antipasto, you’ll handle some delicious products. With a focus on behind the glass ‘in the deli’, we deliver a consistent and fresh customer service experience with our wide range of products. Always ensuring product quality, date checks and the highest food safety standards. **Woolworths, a job...

  • Fresh Convenience Team Member

    7 months ago

    North Shore, Australia Woolworths Full time

    **Fresh Convenience Team Member**: From meats to dairy and everything in between, you’ll handle some delicious products. With a focus on easy and quick service, you will be a key part of providing a consistent and fresh offer for our customers through filling products, quality and date checks plus shop floor merchandising. **Woolworths, a job is never...

  • Night Fill Team Member

    5 days ago

    Hampton North, Australia Woolworths Full time

    **Night Fill Team Member**: Starting in the afternoons or evenings, your work in restocking our shelves is vital in keeping the store ticking and our customers happy. Regular use of store equipment including pallet jacks, cutting tools, PPE for cold areas as required will be tools provided to support you in delivering a great offer to our...

  • Fruit & Veg Team Member - Woolworths Lane Cove

    3 months ago

    Lane Cove North, Australia Woolworths Full time

    **Fruit & Veg Team Member**: Working with fresh fruit and vegetables is just the beginning of an exciting role. Focus on full range availability through filling products, quality checks and stock counts supports a great offer for our customers. Woolworths are offering seasonal casual employment to support our stores during our busiest time, which is...

  • Fresh Service Team Member

    3 months ago

    Lane Cove North, Australia Woolworths Full time

    **Fresh Service Team Member**: From meats and cheeses to antipasto, you’ll handle some delicious products. With a focus on behind the glass ‘in the deli’, we deliver a consistent and fresh customer service experience with our wide range of products. Always ensuring product quality, date checks and the highest food safety standards. Woolworths are...

  • National Business Manager

    6 days ago

    North Sydney, Australia Coca-Cola Europacific Partners Full time

    We have an exciting opportunity for a **National Business Manager** to join our Woolworths Team. The Woolworths Team is a fun, aspirational and innovative team, building result driven leaders to a commercially sustainable future for all of CCEP. This role will see you managing the water portfolio and digital strategy within the Woolworths Business. The NBM...

  • National Account Executive

    3 months ago

    North Strathfield, Australia The Arnott's Group Full time

    Department: Corporate Sales - ANZ- Location: North Strathfield, NSW, AU, 2137- Job Function: Sales - ANZ- Employment Type: Full time The Arnott’s Group portfolio of brands continues the 158-year legacy of the Arnott family, providing quality, great-tasting food to create delicious moments for consumers across the world. **About the Role**: In this newly...

  • Proactive Operations Team Manager Position

    2 months ago

    North Ryde, New South Wales, Australia Woolworths Full time

    About This RoleWe are seeking a highly motivated and experienced Team Leader to join our Proactive Services team at Woolworths Carlingford.This is a full-time salaried role that offers a unique opportunity to develop your leadership skills and work in a dynamic, inclusive, and empowering workplace.Lead a team of professionals in maintaining the cleanliness...

  • Ndis Sil Coordinator

    4 weeks ago

    Clyde North, Australia Best of Homecare Full time

    **SIL COORDINATOR POSITION DESCRIPTION** **POSITION PURPOSE** To provide leadership, manage and develop SIL staff, SIL staff supervision, direction for SIL staff on a day-to-day basis and oversight of the SIL property operations, whilst adhering to Best of Homecare’s policies and procedures and demonstrating our values. **PERFORMANCE OBJECTIVES** Your...

  • Customer Manager

    7 months ago

    North Rocks, Australia Unilever Full time

    **Who we are** On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets. We have a long tradition of being a...