Customer Service Representative
4 months ago
We are looking for people who are passionate about delivering outstanding customer service. This position is focused to provide the highest quality of Customer Experience within the community.
**Permanent Part Time 2 days a week - Monday and Wednesday 9.00am - 1.00pm**
**About you**
You will have exceptional people skills and thrive in a professional and customer centric environment. You will also have:
- Pleasant & welcoming personality with a high standard of personal presentation.
- Excellent communication skills, both written & verbal, with the ability to interact with people in a prompt & professional manner.
- Computer literacy with experience in Word, Excel & other Microsoft related programs.
- The ability to deliver customer focused solutions.
- Strong time management skills.
- Good attention to detail
- A great ability to work both autonomously and be part of the team.
- Confident in problem solving & negotiating in sometimes ambiguous situations.
- Previous experience in Shopping Centre Customer Service or Hotel Concierge is highly desirable.
**About the opportunity**
You will be responsible to:
- Provide the highest outcomes in the customer experience to customers and retailers at the Shopping centre;
- Maintain the ability to clearly explain directional information and tailor customer recommendations to current or seasonal offerings.
- Maintain customer service administration including but not limited to:
- Cash handling & gift card sales.
- Hiring out of customer equipment.
- Lost & found property.
- Transit information (bus and train);
- Data entry & basic administration of Centre promotions and competitions
- Manage customer feedback.
- Investigating and resolving customer issues
**What we can offer you**
- Be part of a fun and diverse team
- Comprehensive paid training, plus on the job support and coaching
- Regular engagement events
- Supportive growth and development in your career
**Job Types**: Part-time, Permanent
Pay: $25.65 per hour
**Benefits**:
- Referral program
Supplementary Pay:
- Penalty rates
Application Question(s):
- Have you worked for Westralian before ?
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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