Administration Officer

4 weeks ago

Darra, Australia Labourpower Recruitment Services Full time

Darra Location
- Part Time - 16 hours per week (Thursday and Friday) 8.00am-4.00pm
- Role progressing to full time hours by end of 2024/start of 2025
- Full time salary $65,000 plus super
- Easy access and on site parking available

We are currently seeking a dynamic Customer Service Officer to support the daily operational needs of a National Mechanic Servicing business.

**Primary Roles and Responsibility**
- Issue estimates in system for spare parts sales as directed by sales team.
- Create customer orders and service orders based on purchase orders from customers as directed by sales team.
- Reconcile and post labour hours onto service orders on time including workshop labour, field service and field engineering.
- Raise purchase orders in system for all travels and post the expenses to relevant service orders.
- Liaise with warehouse to prepare shipping and dispatch of customer orders as needed.
- Prepare all service orders and customer orders ready for closure, check with Operations if all costs have been posted and inform Accounts Receivable Officer for invoicing.
- Submit request for issuing credit memos and manual invoices to Finance Manager when needed.
- Assist and respond to internal and external customers inquiries in conjunction with sales team and technical departments.
- Responsible for saving and maintaining all documents related to tasks performed by Customer Service Officer in the relevant folders that are required by IT and managers.
- First point of all incoming calls and forward calls and messages to relevant employees.
- Raise purchase orders for any shortage of office supplies and equipment after receiving approval from General Manager.
- Provide and assist training to new employees or other employees in the event of staff absences as needed.
- Meet operational needs and financial reporting deadlines.
- Other duties as required by Finance Manager.
- Above tasks are for Brisbane RSC only.

**To be successful you will need to**:

- Appreciates and demonstrates commitment to FLANDERS’ Vision, Mission, and Core Values
- Actively role models the FLANDERS’ Core Values of caring for people, showing humility, acting with absolute integrity and trustworthiness, never giving up, continually growing, and demonstrating excellence
- Maintains a professional standard in the daily execution of tasks and duties, the interaction with others and the overall approach to standards, practices and norms, by:

- Working well as part of a team or group
- Helping to Create and Contribute to Building a Trust Culture
- Taking responsibility and accountability for actions and results

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