Installation Partner Manager

6 months ago

Sydney, Australia Lightspeed Commerce Full time

**Hi there Thanks for stopping by**:
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

The Partnerships team is looking for an Installation Partner Manager to join their group of talented team members who are truly passionate about creating strong partnerships.

As the Installation Partner Manager, you'll play a critical role at Lightspeed by ensuring that our customers have the best experience possible when working with our partners. Your ability to develop and manage business relationships is vital to the success of the onboarding process and to the overall customer journey. Your work will have a direct impact on supporting new and existing customers during their installation or service calls from our partners.

**What you'll be doing;**
- Own and develop the business relationships we have with our current installation partners
- Develop new partnerships - source partners, negotiate terms, implement operational processes
- Maintain a direct line of sight into the daily operations with partners
- Develop reporting structures to ensure terms of service agreements are being met
- Work closely with internal stakeholders, including the Onboarding and Support teams who schedule the services, the Finance team, the Procurement team, etc.
- Make it about the Customer by working to continuously improve their experience with our partners
- Communicate risks and changes related to new internal business programs and processes
- Tracking key performance indicators related to on-site technical partners to ensure terms of service agreements are being achieved
- Creating feedback loops for internal process and program improvement opportunities by sharing impact of delays/issues to upstream teams
- Identifying opportunities to grow or advance relationship with partners
- Make it about the Customer by working to continuously improve their experience with our partners

**What you need to bring**:

- Experience working in a Vendor or Partner relationship management role in the past
- Experience managing numerous vendors/ business to business partnerships and the ability to negotiate terms and contracts
- Operational mindset with the goal of continuous improvement
- Data driven approach to insights, reporting, and recommendations
- Interpersonal savvy to mediate between internal and external stakeholders
- Resourceful and proactive problem solver
- Experience with hardware installations or on-site service vendors
- Basic understanding of networking or Internet Service Providers' responsibilities
- Knowledge of and experience in the retail/ restaurant industries

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

**What's in it for you?**:

- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a genuine impact.

Plus, we have a range of benefits that'll keep you happy, healthy and (not) hungry:

- Lightspeed share scheme (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Health and wellness benefit of $500 per year
- Mental health online platform and counselling & coaching services
- Paid leave and assistance for new parents
- LinkedIn Learning license
- Dog-friendly environment
- Full self-service cafe and fully stocked fridge of different craft beers
- Awesome office space located in Redfern, NSW

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applica

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