Recovery & Settlements Consultant

1 week ago

Melbourne, Australia Suncorp Group Full time

**Join our dynamic team at Suncorp as a Recovery and Settlements Consultant**

In this role, you will have the exciting opportunity to manage a diverse portfolio of claims for our consumer brands. Your responsibilities will include ensuring accurate estimates, skillful negotiation for maximum recovery and settlement savings, all while prioritizing exceptional customer service. Be a part of our team where your passion and skills can make a real difference

**What you’ll do**:

- Collaborate effectively with the team to achieve organisational goals.
- Exhibit professional workplace conduct and fulfill additional responsibilities as needed.
- Efficiently oversee the recovery and settlement process for assigned workflow.
- Ensure compliance with workplace policies such as Equal Opportunity, Enterprise Agreement, Code of Conduct, and OH&S.
- Adhere to National Process Guidelines for Recoveries, Settlements, and claims management.
- Make timely decisions aligned with business values and team objectives.
- Demonstrate a clear understanding of authority limits and company protocols.
- Operate within designated authority levels and provide recommendations when necessary.
- Meet or exceed performance metrics for document handling and phone interactions.
- Ensure accurate processing of all transactions.
- Proactively manage risks on a daily basis by strictly following company processes and procedures, fostering a culture that prioritises risk management.
- Address customer inquiries related to existing insurance claims.
- Resolve complaints professionally, aiming for mutually beneficial outcomes.

**What you’ll bring**:

- Completion of Secondary School Certificate (mandatory)
- ANZIIF Qualifications (desired, but not essential)
- Minimum 12 months of experience in Insurance Claims or a related field
- Strong customer service skills & attention to detail
- Proficiency in data analysis and decision-making
- Ability to work autonomously and manage multiple projects simultaneously
- Conflict resolution & negotiation skills
- Excellent verbal and written communication skills
- Self-motivated with a drive for results
- Supportive team player
- Ability to identify improvement opportunities
- Understanding or willingness to acquire knowledge of Insurance Contracts Act, GI Code of Practice, road rules, liability determination, and claims processes
- Familiarity with Suncorp's internal dispute resolution process and ability to initiate when necessary

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Employee rewards - **exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths.
- **Employee discounts - **We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Why you’ll love working with us**

Whether we’re helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp is clear - to deliver banking that’s good for our customers, our people and the world.

We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak - while making a meaningful impact for our customers and their communities

**Advertised**: 18 Jun 2024 AUS Eastern Standard Time
**Applications close**: 02 Jul 2024 AUS Eastern Standard Time

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