Nsc Consultant

1 week ago

Melbourne, Victoria, Australia AMP Limited Full time
Be part of a high performing team

  • Location: Melbourne
  • 6 Month contract

The opportunity
The North Service Centre is responsible for servicing advisers and clients on the North Platform.

The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations of AMP's advisers and clients.


This is contingent contract role working at AMP.

About the role:

  • Provide an elevated level of endtoend customer service to North Advisers and Clients through handling inbound telephone.
  • Respond to telephone enquiries with a keen sense of ownership and take appropriate action. This may involve chasing up.
  • Gain an indepth understanding of the product and its administration.
  • Possess an indepth understanding of the product and platform.
  • Conduct online training & coaching with Advisers & practice staff.
  • Analyse difficult and new exceptions and queries to determine appropriate solutions.
  • Manage complex queries and process exceptions.
- the correct answer or referring the issue to another area for action.

  • Assist with testing website and administration systems when and if required.
  • Assist with documenting procedures when and if required.
  • Identify areas of improvement and assist in establishment of work practices.
  • Provide problem solving capabilities to ensure implementation dates can be met.
  • Analyses the cause of a customer's problem and assesses the appropriate course of action.
- tone and accuracy

  • Ensure correct information relating to product design, legislation, procedures, and AMP Australia organisational knowledge.
  • Adhere to relevant KPI's and service standards.

About you:

  • Completed year 12 or equivalent.
  • Diploma in Financial Planning highly regarded.
  • Finance or commerce degree, or diploma, preferred.
  • Adviser office experience, desirable
  • RG 146 qualifications highly regarded.

Job specific capabilities required:

  • Superannuation and regulation knowledge (desirable)
  • Managed fund industry knowledge (desirable)
  • Understanding of share market (desirable)
  • Understanding of financial planning concepts (desirable)
  • General knowledge of financial markets and investment assets (desirable)
  • Experience in Platforms (desirable).

Working at AMP
We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others.

If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.


Wellbeing & Benefits
We invest in the health, wellbeing, and development of all our people including our contingent professionals, by offering a range of great benefits to support you be your best, professionally, and personally:

  • Finance & investment assistance and opportunities
  • Salary packaging and novated vehicle leases


 Employee Assistance Program
  • Benestar.
  • Access to discounted health and wellbeing initiatives through Medibank.
  • Access to a range of discounted offerings via an extra's benefits program.
  • Networking / professional development opportunities and events

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