Service Desk Officer

2 weeks ago


Brisbane, Australia Empire Careers Full time

**Brisbane QLD**

**$41 /hr**
- Contract/TempOur client, a QLD Government Department, is seeking a motivated ICT Officer/Service Desk Level 2, to work within their organisation providing technical issue resolution services to clients seeking technical assistance.

This is a short-term contract from **19 Feb 2024 - 28 Jun 2024.**

**Key Responsibilities**
- Prioritise incoming support requests and action accordingly.
- Liaise with the IT Manager to escalate calls and notify of any system-wide issues.
- Offer assistance with current software products which include the Microsoft Office range of software, Windows 10 and 11
- Update Active Directory as required.

**About You**
- A minimum of 1 year of experience in IT-related/ helpdesk role.
- Good working knowledge of Microsoft Certification mainly OS and MS Office products
- Basic networking troubleshooting (TCP/IP, WiFi etc.)
- Excellent written and verbal communication skills.
- Good problem-solving skills.
- Excellent time management.

ConsultantReference number:

- BBBH25535- Profession:
Information & Communication Technology
Information & Communication Technology
- Company:

- empire group- Date posted:

- 7th Feb, 2024


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